Change-Request: Difference between revisions

From Open-Xchange
No edit summary
No edit summary
Line 1: Line 1:
= How to request a change for OXaaS =
= How to request a change for Open-Xchange as a Service (OXaaS) =


= Concern: =
= Concern: =
You are customer of OXaaS and have your Support Keys at hand. Furthermore you want to request a change for the service.
You are a customer of OXaaS and have your Support Keys at hand. Furthermore you want to request a change for the service.


= Todo: =
= Todo: =
Send an E-Mail to <oxaas-change AT open-xchange.com> and provide the following information within the E-Mail body. Please take care to put your Support Key always to the top. If you provide more than one key the first recognised key wins.
Send an email to <oxaas-change AT open-xchange.com> and provide the following information within the body of your email. Please take care to put your Support Key always to the top. If you provide more than one key the first recognised key wins.


   Subject: The subject should give a high level description of the Change Request and is used as Title
   Subject: The subject should give a high level description of the Change Request and is used as Title
Line 29: Line 29:
   thank you.
   thank you.


If all of the above information has been provided, a confirmation mail is sent from Open-Xchange's ticket system which includes the ticket number for that incident.
If all of the above information has been provided, a confirmation mail is sent from Open-Xchange's ticket system which includes the ticket number for this Change Request.

Revision as of 12:14, 9 February 2016

How to request a change for Open-Xchange as a Service (OXaaS)

Concern:

You are a customer of OXaaS and have your Support Keys at hand. Furthermore you want to request a change for the service.

Todo:

Send an email to <oxaas-change AT open-xchange.com> and provide the following information within the body of your email. Please take care to put your Support Key always to the top. If you provide more than one key the first recognised key wins.

 Subject: The subject should give a high level description of the Change Request and is used as Title
 
 Support Key: OX-SUPPORT-OR-LICENSE-KEY-XXX 
 Reason: give the reason why the change is needed
 Description: provide a meaningful description of the desired change
 Server url: provide the URL of the service (tenant url)
 
 further information you might think is important comes here...
 

example E-Mail:

 To: oxaas-change AT open-xchange.com
 Subject: renewal of ssl certificates
 
 Support Key: OX-SUPPORT-OR-LICENSE-KEY-123123123123 
 Reason: our ssl certificates expire in 40 days
 Description: please change certificates on the systems
 Server URL: www.oxaas.com
 
 attached my new encrypted certificates, please proceed.
 thank you.

If all of the above information has been provided, a confirmation mail is sent from Open-Xchange's ticket system which includes the ticket number for this Change Request.