Hosting FAQ for Users - Revision history

Khgras at 09:15, 10 January 2020

2020-01-10T09:15:09Z

← Older revision		Revision as of 09:15, 10 January 2020
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	'''Q: Which resolution is the Open-Xchange web front-end optimized for?'''<BR>		'''Q: Which resolution is the Open-Xchange web front-end optimized for?'''<BR>
	A: The Open-Xchange front-end utilises true font scaling and therefore supports a huge range of resolutions. It only runs into problems when it runs out of space. It is recommended not to go lower than 1024*768 with a small pitch font.		A: The Open-Xchange front-end utilises true font scaling and therefore supports a huge range of resolutions. It only runs into problems when it runs out of space. It is recommended not to go lower than 1024*768 with a small pitch font.

	~~'''Q: Which Outlook versions are supported by the OXtender for Microsoft Outlook?'''<BR>~~
	A: Currently the OXtender supports Microsoft Outlook the following [http://oxpedia.org/wiki/index.php?title=OX_System_Requirements#MS_Windows_.2F_MS_Outlook.C2.AE_.2F_OX_Notifier_.2F_OX_Updater version]

	'''Q: Are there connectors for other clients, like thunderbird or evolution?'''<BR>		'''Q: Are there connectors for other clients, like thunderbird or evolution?'''<BR>
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	'''Q: How can I create a company wide address book, calendar?'''<BR>		'''Q: How can I create a company wide address book, calendar?'''<BR>
	A: This is very simple to do, just create address book and the calendar in the PUBLIC FOLDERS section and grant all users access to it.		A: This is very simple to do, just create address book and the calendar in the PUBLIC FOLDERS section and grant all users access to it.

	~~'''Q: Can I synchronize my SENT folder in Outlook an OX?'''<BR>~~
	~~A: This is done very simply by creating an Outlook rule that will forward all items in the SENT folder to the IMAP Sent folder. See manual for details.~~

	~~'''Q: How can I use the global address book?'''<BR>~~
	A: The global address book, in Outlook, when linked with Open-Xchange with the OXtender contains only Open-Xchange system users (e.g. people in your company using Open-Xchange). Only the Admin can add users to the System that will automatically be added to the global address book by the OXtender.

	~~Other options are to use contact lists in OX Public Folders, Contacts in your private area and private contacts that you share out.~~

	'''Q: What is InfoStore, UserStore and other InfoStore folders?'''<BR>		'''Q: What is InfoStore, UserStore and other InfoStore folders?'''<BR>
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	'''Q: There are cryptic codes behind all error messages, what are they for?'''<BR>		'''Q: There are cryptic codes behind all error messages, what are they for?'''<BR>
	A: These codes are usually used for logging purposes and for support. They do actually mean something to support and development. If you receive an error please make a note of the error and the code before reporting it to your support.		A: These codes are usually used for logging purposes and for support. They do actually mean something to support and development. If you receive an error please make a note of the error and the code before reporting it to your support.

	~~'''Q: No email is sent to participants when I create a new appointment in outlook, why? (SP3 related)'''<BR>~~
	~~A: For outlook this is currently unsupported, but if this happens to other users too this may be because you have not checked the “Notify all participants by E-Mail” check box in the appointment.~~

	'''Q: There is an icon for new "Distribution List", what is this for?'''<BR>		'''Q: There is an icon for new "Distribution List", what is this for?'''<BR>
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	'''Q: Can I set the version # of a document in my WebDAV client?'''<BR>		'''Q: Can I set the version # of a document in my WebDAV client?'''<BR>
	A: No, version numbers are automatically set and incremented whenever the object is changed in the InfoStore (Via WebDAV or directly in the interface). What can be done is setting the current version of the object in the web interface.		A: No, version numbers are automatically set and incremented whenever the object is changed in the InfoStore (Via WebDAV or directly in the interface). What can be done is setting the current version of the object in the web interface.

	~~'''Q: How can my Outlook data be migrated to OX?'''<BR>~~
	A: There are two methods: The simplest way is to get the OXtender for Microsoft Outlook and on initial start-up it will synchronise your data onto Open-Xchange. The other way is to export the data in CSV, vCard, iCal etc formats and import them into the product (see manual for details)

	~~'''Q: I have created notes in outlook, where can I see them in the web GUI?'''<BR>~~
	~~A: Notes are not synchronised by the OXtender.~~

	'''Q: How can I import my contacts?'''<BR>		'''Q: How can I import my contacts?'''<BR>
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	'''Q: What is the difference between tags and flags?'''<BR>		'''Q: What is the difference between tags and flags?'''<BR>
	A: Flags are visual marks that can be added to items such as emails, while tags are textual labels that can be added to most items. Flags are limited in number and are only colour coded, while tags are virtually unlimited and contextual.		A: Flags are visual marks that can be added to items such as emails, while tags are textual labels that can be added to most items. Flags are limited in number and are only colour coded, while tags are virtually unlimited and contextual.

	~~'''Q: When I create contacts, what is the display name for?'''<BR>~~
	A: The display name is a field that is currently automatically filled in when a contact is created, but is currently not used in the web interface, although it is used when linking to Outlook. This feature is reserved for future use.

	'''Q: When I delete a user, what happens to their data?'''<BR>		'''Q: When I delete a user, what happens to their data?'''<BR>
	A: By default the data will be transferred to the Admin user. Note that the users personal data is not transferred but deleted.		A: By default the data will be transferred to the Admin user. Note that the users personal data is not transferred but deleted.

	~~'''Q: When i set flags for emails in the GUI, why are they not shown in Outlook?'''<BR>~~
	~~A: The Open-Xchange server does set this flags as user-defined flags on the imap server. Outlook does save flags internal. This means that Flags in the groupware can differ to flags set in Outlook.~~

	'''Q: Is there a limit for the number of folders that i can create?'''<BR>		'''Q: Is there a limit for the number of folders that i can create?'''<BR>

Khgras: /* Open-Xchange FAQ for Users */

2014-09-22T13:25:46Z

Open-Xchange FAQ for Users

← Older revision		Revision as of 13:25, 22 September 2014
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	'''Q: Which Outlook versions are supported by the OXtender for Microsoft Outlook?'''<BR>		'''Q: Which Outlook versions are supported by the OXtender for Microsoft Outlook?'''<BR>
	A: Currently the OXtender supports Microsoft Outlook ~~2003 and 2007 for full synchronisation of calendars, contacts etc~~.		A: Currently the OXtender supports Microsoft Outlook the following [http://oxpedia.org/wiki/index.php?title=OX_System_Requirements#MS_Windows_.2F_MS_Outlook.C2.AE_.2F_OX_Notifier_.2F_OX_Updater version]

	'''Q: Are there connectors for other clients, like thunderbird or evolution?'''<BR>		'''Q: Are there connectors for other clients, like thunderbird or evolution?'''<BR>

Khgras: /* Open-Xchange FAQ for Users */

2014-09-22T13:24:28Z

Open-Xchange FAQ for Users

← Older revision		Revision as of 13:24, 22 September 2014
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	'''Q: Which Browsers are recommended for the use with the Open-Xchange web front-end?'''<BR>		'''Q: Which Browsers are recommended for the use with the Open-Xchange web front-end?'''<BR>
	A: The Open-Xchange product will run on most web browsers, but performance is better on a browser that is optimized for AJAX. Overview is available at [OX_System_Requirements#Desktop_Browser_.28Minimum_display_resolution:_1024_x_768.29 \| Desktop Browser]		A: The Open-Xchange product will run on most web browsers, but performance is better on a browser that is optimized for AJAX. Overview is available at [http://oxpedia.org/wiki/index.php?title=OX_System_Requirements#Desktop_Browser_.28Minimum_display_resolution:_1024_x_768.29 Desktop Browser]

	'''Q: Which resolution is the Open-Xchange web front-end optimized for?'''<BR>		'''Q: Which resolution is the Open-Xchange web front-end optimized for?'''<BR>

Khgras: /* Open-Xchange FAQ for Users */

2014-09-22T13:24:01Z

Open-Xchange FAQ for Users

← Older revision		Revision as of 13:24, 22 September 2014
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	'''Q: Which Browsers are recommended for the use with the Open-Xchange web front-end?'''<BR>		'''Q: Which Browsers are recommended for the use with the Open-Xchange web front-end?'''<BR>
	A: The Open-Xchange product will run on most web browsers, but performance is better on a browser that is optimized for AJAX. Overview is available at [OX_System_Requirements#Desktop_Browser_.28Minimum_display_resolution:_1024_x_768.29 Desktop Browser]		A: The Open-Xchange product will run on most web browsers, but performance is better on a browser that is optimized for AJAX. Overview is available at [OX_System_Requirements#Desktop_Browser_.28Minimum_display_resolution:_1024_x_768.29 \| Desktop Browser]

	'''Q: Which resolution is the Open-Xchange web front-end optimized for?'''<BR>		'''Q: Which resolution is the Open-Xchange web front-end optimized for?'''<BR>

Khgras: /* Open-Xchange FAQ for Users */

2014-09-22T13:23:45Z

Open-Xchange FAQ for Users

← Older revision		Revision as of 13:23, 22 September 2014
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	'''Q: Which Browsers are recommended for the use with the Open-Xchange web front-end?'''<BR>		'''Q: Which Browsers are recommended for the use with the Open-Xchange web front-end?'''<BR>
	A: The Open-Xchange product will run on most web browsers, but performance is better on a browser that is ~~optimised~~ for AJAX. ~~This includes~~: ~~Firefox (2+); Internet Explorer 7; SeaMonkey (1~~.~~0+)~~		A: The Open-Xchange product will run on most web browsers, but performance is better on a browser that is optimized for AJAX. Overview is available at [OX_System_Requirements#Desktop_Browser_.28Minimum_display_resolution:_1024_x_768.29 Desktop Browser]

	'''Q: Which resolution is the Open-Xchange web front-end optimized for?'''<BR>		'''Q: Which resolution is the Open-Xchange web front-end optimized for?'''<BR>

Bartl3by at 13:49, 26 June 2008

2008-06-26T13:49:35Z

Bartl3by: /* Open-Xchange FAQ for Users */

2008-06-26T13:39:22Z

Open-Xchange FAQ for Users

← Older revision		Revision as of 13:39, 26 June 2008
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	A: The InfoStore can be accessed in two ways: First by using the browser based user interface into Open-Xchange. The other is to use a protocol called WebDAV that allows to integrate the infoStore into your desktop environment. In windows this can be set up using the “My Network Places”. For details see the How To guides page on the Open-Xchange website.		A: The InfoStore can be accessed in two ways: First by using the browser based user interface into Open-Xchange. The other is to use a protocol called WebDAV that allows to integrate the infoStore into your desktop environment. In windows this can be set up using the “My Network Places”. For details see the How To guides page on the Open-Xchange website.

	'''Q: What happens to my folder tree when I right click ~~Epreferences~~ (Preferences) on folders?'''<BR>		'''Q: What happens to my folder tree when I right click Preferences (Preferences) on folders?'''<BR>
	A: When preferences are selected the console changes to “Configuration” mode. This is the same as pressing the configuration short cut button at the top of the tree. Once in this mode you can change rights, subscriptions, names etc. To leave this mode right click on the folder you wish to return to and select “Switch to”.		A: When preferences are selected the console changes to “Configuration” mode. This is the same as pressing the configuration short cut button at the top of the tree. Once in this mode you can change rights, subscriptions, names etc. To leave this mode right click on the folder you wish to return to and select “Switch to”.

Bartl3by: /* OX Hosting Edition FAQ for Users */

2008-06-26T13:36:42Z

OX Hosting Edition FAQ for Users

← Older revision		Revision as of 13:36, 26 June 2008
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	=~~OX Hosting Edition~~ FAQ for Users=		=Open-Xchange FAQ for Users=

	'''Q: Which Browsers are recommended for the use with the Open-Xchange web front-end?'''<BR>		'''Q: Which Browsers are recommended for the use with the Open-Xchange web front-end?'''<BR>

Holgi: /* OX Hosting Edition FAQ for Users */

2008-04-29T07:44:40Z

OX Hosting Edition FAQ for Users

← Older revision		Revision as of 07:44, 29 April 2008
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	'''Q: Is there a limit for the number of folders that i can create?'''<BR>		'''Q: Is there a limit for the number of folders that i can create?'''<BR>
	A: basically there only is a theoretical limit of 2^31 ~~folders~~ for groupware folders, the number of IMAP folders depends on what the used IMAP server does support.		A: basically there only is a theoretical limit of 2^31 for groupware folders, the number of IMAP folders depends on what the used IMAP server does support.

	'''Q: Is there a limit for the number of contacts that i can create?'''<BR>		'''Q: Is there a limit for the number of contacts that i can create?'''<BR>

Holgi: /* OX Hosting Edition FAQ for Users */

2008-04-29T07:44:05Z

OX Hosting Edition FAQ for Users

← Older revision		Revision as of 07:44, 29 April 2008
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	'''Q: When i set flags for emails in the GUI, why are they not shown in Outlook?'''<BR>		'''Q: When i set flags for emails in the GUI, why are they not shown in Outlook?'''<BR>
	A: The Open-Xchange server does set this flags as user-defined flags on the imap server. Outlook does save flags internal. This means that Flags in the groupware can differ to flags set in Outlook.		A: The Open-Xchange server does set this flags as user-defined flags on the imap server. Outlook does save flags internal. This means that Flags in the groupware can differ to flags set in Outlook.

			'''Q: Is there a limit for the number of folders that i can create?'''<BR>
			A: basically there only is a theoretical limit of 2^31 folders for groupware folders, the number of IMAP folders depends on what the used IMAP server does support.

			'''Q: Is there a limit for the number of contacts that i can create?'''<BR>
			A: basically there only is a theoretical limit of 2^31 contacts

			'''Q: Is there a limit for the number of tasks that i can create?'''<BR>
			A: basically there only is a theoretical limit of 2^31 tasks

			'''Q: Is there a limit for the number of recipients in a distribution list?'''<BR>
			A: basically there only is a theoretical limit of 2^31 recipients

← Older revision		Revision as of 13:49, 26 June 2008
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	A: The InfoStore can be accessed in two ways: First by using the browser based user interface into Open-Xchange. The other is to use a protocol called WebDAV that allows to integrate the infoStore into your desktop environment. In windows this can be set up using the “My Network Places”. For details see the How To guides page on the Open-Xchange website.		A: The InfoStore can be accessed in two ways: First by using the browser based user interface into Open-Xchange. The other is to use a protocol called WebDAV that allows to integrate the infoStore into your desktop environment. In windows this can be set up using the “My Network Places”. For details see the How To guides page on the Open-Xchange website.

	'''Q: What happens to my folder tree when I ~~right click~~ Preferences ~~(Preferences) on folders~~?'''<BR>		'''Q: What happens to my folder tree when I select Preferences?'''<BR>
	A: When preferences are selected the console changes to “Configuration” mode. This is the same as pressing the configuration short cut button at the top of the tree. Once in this mode you can change rights, subscriptions, names etc. To leave this mode right click on the folder you wish to return to and select “Switch to”.		A: When preferences are selected the console changes to “Configuration” mode. This is the same as pressing the configuration short cut button at the top of the tree. Once in this mode you can change rights, subscriptions, names etc. To leave this mode right click on the folder you wish to return to and select “Switch to”.

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	Other options are to use contact lists in OX Public Folders, Contacts in your private area and private contacts that you share out.		Other options are to use contact lists in OX Public Folders, Contacts in your private area and private contacts that you share out.

	'''Q: What is InfoStore, UserStore and ~~Other~~ InfoStore folders?'''<BR>		'''Q: What is InfoStore, UserStore and other InfoStore folders?'''<BR>
	A: The InfoStore is the name of the whole object repository where items can be placed for storage, sharing and automated version control. The UserStore is a part of the InfoStore where users can publish and share their own InfoStore section. The Other InfoStore Folders is the other part of the InfoStore where users can publish orphaned (stand alone) folders from their personal InfoStore section.		A: The InfoStore is the name of the whole object repository where items can be placed for storage, sharing and automated version control. The UserStore is a part of the InfoStore where users can publish and share their own InfoStore section. The Other InfoStore Folders is the other part of the InfoStore where users can publish orphaned (stand alone) folders from their personal InfoStore section.

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	'''Q: Is it safe to view HTML emails in the Web GUI?'''<BR>		'''Q: Is it safe to view HTML emails in the Web GUI?'''<BR>
	A: This is not a question of viewing in the OX web GUI; it is a question of viewing HTML content at all. In general no, it is not too safe to view HTML content in most email clients. HTML email can contain harmful scripts. To avoid this you should not open HTML emails from unknown senders.		A: This is not a question of viewing in the OX web GUI; it is a question of viewing HTML content at all. In general no, it is not too safe to view HTML content in most email clients. HTML email can contain harmful scripts. To avoid this you should not open HTML emails from unknown senders.

			With SP4 images will only be loaded on demand ("Load images" button).

	'''Q: I get really strange error messages, what should I do?'''<BR>		'''Q: I get really strange error messages, what should I do?'''<BR>
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	Note this is the installed language of the browser and not the browser character set.		Note this is the installed language of the browser and not the browser character set.

	'''Q: When I print an email, only the header gets printed. Why?'''<BR>		'''Q: When I print an email, only the header gets printed. Why? (SP3 related)'''<BR>
	A: The header is printed when in a “List” or “H-Split” modes. To print the content of the email you have to be in the email, therefore either open the email or view it in “Detail” mode.		A: The header is printed when in a “List” or “H-Split” modes. To print the content of the email you have to be in the email, therefore either open the email or view it in “Detail” mode.

	'''Q: When I create a new appointment with participants, in Availability no one is show as free (green) even if nobody has an appointment at the requested time, why?'''<BR>		'''Q: When I create a new appointment with participants, in "Availability" no one is show as free (green) even if nobody has an appointment at the requested time, why?'''<BR>
	A: The green status indicates an appointment that can not conflict with other appointments. It is a “Free State” for an appointment. If a participant does not have any appointment in their calendar then this is represented with nothing filled in.		A: The green status indicates an appointment that can not conflict with other appointments. It is a “Free State” for an appointment. If a participant does not have any appointment in their calendar then this is represented with nothing filled in.

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	A: These codes are usually used for logging purposes and for support. They do actually mean something to support and development. If you receive an error please make a note of the error and the code before reporting it to your support.		A: These codes are usually used for logging purposes and for support. They do actually mean something to support and development. If you receive an error please make a note of the error and the code before reporting it to your support.

	'''Q: No email is sent to participants when I create a new appointment in outlook, why?'''<BR>		'''Q: No email is sent to participants when I create a new appointment in outlook, why? (SP3 related)'''<BR>
	A: For outlook this is currently unsupported, but if this happens to other users too this may be because you have not checked the “Notify all participants by E-Mail” check box in the appointment.		A: For outlook this is currently unsupported, but if this happens to other users too this may be because you have not checked the “Notify all participants by E-Mail” check box in the appointment.