OXaaS FAQ - Revision history

Choeger at 09:43, 20 March 2017

2017-03-20T09:43:10Z

← Older revision		Revision as of 09:43, 20 March 2017
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	The OX as a Service platform itself has various measures in place to avoid data loss and ensure the safety of the data of our customers and their users but this cannot be used for some kind of self service backup and restore operations and we do not offer to individually restore specific files for specific customers or users.		The OX as a Service platform itself has various measures in place to avoid data loss and ensure the safety of the data of our customers and their users but this cannot be used for some kind of self service backup and restore operations and we do not offer to individually restore specific files for specific customers or users.

			== Why do I see "Domain already exists" errors? ==

			This error means that the user you are currently provisioning is using an email domain that is already in use at another
			context or by another customer of the OXaaS platform. If you want to have the same email domain shared over multiple context,
			you have to create shared domains in advance, see [[OX_as_a_Service_Provisioning_using_SOAP#Shared_domains_vs_ordinary_domains\|here]]
			for more information.

Khgras at 12:52, 4 July 2016

2016-07-04T12:52:27Z

← Older revision		Revision as of 12:52, 4 July 2016
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	The size of emails is limited to 20MB per mail including all attachments. There is also a general 100MB limit for data uploaded via the web ui.		The size of emails is limited to 20MB per mail including all attachments. There is also a general 100MB limit for data uploaded via the web ui.
	The Service has limits for request rates and of course for the amount of objects one can create in total. Those are set as high so normal users do not run into.		The Service has limits for request rates and of course for the amount of objects one can create in total. Those are set as high so normal users do not run into.

			== How is my data secured on OX as a Service? ==

			Accidentally deleted data can be recovered using the Trash Bin OX Drive, deleted files are kept until the Trash Bin has been emptied. Fore more information on that please check the corresponding section in the online help. However once the trash has emptied the files will be deleted permanently and cannot be recovered.

			The OX as a Service platform itself has various measures in place to avoid data loss and ensure the safety of the data of our customers and their users but this cannot be used for some kind of self service backup and restore operations and we do not offer to individually restore specific files for specific customers or users.

Choeger: Choeger moved page OXCloud FAQ to OXaaS FAQ: nobody will find it since OXCloud is no product...

2016-04-13T05:24:50Z

Choeger moved page OXCloud FAQ to OXaaS FAQ: nobody will find it since OXCloud is no product...

← Older revision	Revision as of 05:24, 13 April 2016
(No difference)

Holgi at 15:35, 2 February 2016

2016-02-02T15:35:34Z

← Older revision		Revision as of 15:35, 2 February 2016
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	= OX as a Service - Technical FAQ =		= OX as a Service - Technical FAQ =

			== How can I request a change for my service? ==

			We have a change process, please use following [[Change-Request]]

	== Can I create my users in the default domain and change later to my own domain? ==		== Can I create my users in the default domain and change later to my own domain? ==

Holgi: /* Are there limits set a user might run into? */

2014-11-24T08:42:05Z

Are there limits set a user might run into?

← Older revision		Revision as of 08:42, 24 November 2014
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	== Are there limits set a user might run into? ==		== Are there limits set a user might run into? ==

	~~In addition, the~~ size of emails is limited to 20MB per mail including all attachments. There is also a general 100MB limit for data uploaded via the web ui.		The size of emails is limited to 20MB per mail including all attachments. There is also a general 100MB limit for data uploaded via the web ui.
	The Service has limits for request rates and of course for the amount of objects one can create in total. Those are set as high so normal users do not run into.		The Service has limits for request rates and of course for the amount of objects one can create in total. Those are set as high so normal users do not run into.

Holgi at 11:08, 15 October 2014

2014-10-15T11:08:00Z

← Older revision		Revision as of 11:08, 15 October 2014
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	Once you update your MX records, mail will start flowing to the OX as a Service (After your old previous TTL (Time To Live in seconds) has expired).		Once you update your MX records, mail will start flowing to the OX as a Service (After your old previous TTL (Time To Live in seconds) has expired).

			== Are there limits set a user might run into? ==

			In addition, the size of emails is limited to 20MB per mail including all attachments. There is also a general 100MB limit for data uploaded via the web ui.
			The Service has limits for request rates and of course for the amount of objects one can create in total. Those are set as high so normal users do not run into.

Holgi: /* How to connect Email clients like Apple Mail, Outlook and Mozilla to the OX as a Service? */

2014-03-17T08:16:21Z

How to connect Email clients like Apple Mail, Outlook and Mozilla to the OX as a Service?

← Older revision		Revision as of 08:16, 17 March 2014
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	Once you update your MX records, mail will start flowing to the OX as a Service (After your old previous TTL (Time To Live in seconds) has expired).		Once you update your MX records, mail will start flowing to the OX as a Service (After your old previous TTL (Time To Live in seconds) has expired).

	~~== How to connect Email clients like Apple Mail, Outlook and Mozilla to the OX as a Service? ==~~

	Email client can be connected to the OX as a Service using the standard IMAP protocol. Further information about the different configuration about the different clients can be found [http://www.open-xchange.com/fileadmin/user_upload/open-xchange/document/whitepaper/OX-Mail-Clients-User-Guide-English-v7.2.1.pdf here]

Khgras at 12:18, 19 September 2013

2013-09-19T12:18:35Z

← Older revision		Revision as of 12:18, 19 September 2013
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	= OX ~~Cloud~~ Service - Technical FAQ =		= OX as a Service - Technical FAQ =

	== Can I create my users in the default domain and change later to my own domain? ==		== Can I create my users in the default domain and change later to my own domain? ==
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	== What happens when I update my MX records? ==		== What happens when I update my MX records? ==

	Once you update your MX records, mail will start flowing to the ~~cloud service~~ (After your old previous TTL (Time To Live in seconds) has expired).		Once you update your MX records, mail will start flowing to the OX as a Service (After your old previous TTL (Time To Live in seconds) has expired).

	== How to connect Email clients like Apple Mail, Outlook and Mozilla to the OX ~~Cloud~~ Service? ==		== How to connect Email clients like Apple Mail, Outlook and Mozilla to the OX as a Service? ==

	Email client can be connected to the OX ~~Cloud service~~ using the standard IMAP protocol. Further information about the different configuration about the different clients can be found [http://www.open-xchange.com/fileadmin/user_upload/open-xchange/document/whitepaper/OX-Mail-Clients-User-Guide-English-v7.2.1.pdf here]		Email client can be connected to the OX as a Service using the standard IMAP protocol. Further information about the different configuration about the different clients can be found [http://www.open-xchange.com/fileadmin/user_upload/open-xchange/document/whitepaper/OX-Mail-Clients-User-Guide-English-v7.2.1.pdf here]

Khgras: /* How to connect Email clients like Apple Mail, Outlook and Mozilla to the OX Cloud Service? */

2013-07-18T13:25:25Z

How to connect Email clients like Apple Mail, Outlook and Mozilla to the OX Cloud Service?

← Older revision		Revision as of 13:25, 18 July 2013
Line 36:		Line 36:
	== How to connect Email clients like Apple Mail, Outlook and Mozilla to the OX Cloud Service? ==		== How to connect Email clients like Apple Mail, Outlook and Mozilla to the OX Cloud Service? ==

	Email client can be connected to the OX Cloud service using the standard IMAP protocol.		Email client can be connected to the OX Cloud service using the standard IMAP protocol. Further information about the different configuration about the different clients can be found [http://www.open-xchange.com/fileadmin/user_upload/open-xchange/document/whitepaper/OX-Mail-Clients-User-Guide-English-v7.2.1.pdf here]

Holgi at 12:23, 18 July 2013

2013-07-18T12:23:06Z

← Older revision		Revision as of 12:23, 18 July 2013
Line 34:		Line 34:
	Once you update your MX records, mail will start flowing to the cloud service (After your old previous TTL (Time To Live in seconds) has expired).		Once you update your MX records, mail will start flowing to the cloud service (After your old previous TTL (Time To Live in seconds) has expired).

	== How to connect Email clients like Apple Mail, Outlook and Mozilla to the OX Cloud Service?		== How to connect Email clients like Apple Mail, Outlook and Mozilla to the OX Cloud Service? ==

	Email client can be connected to the OX Cloud service using the standard IMAP protocol.		Email client can be connected to the OX Cloud service using the standard IMAP protocol.