Product Drive FAQ - Revision history

Marco.Tabor: Deleted the description of the background photo upload feature. It is only present one Android, so most of the content was irrelevant. And: The Android feature explains itself.

2022-01-24T10:14:19Z

Deleted the description of the background photo upload feature. It is only present one Android, so most of the content was irrelevant. And: The Android feature explains itself.

← Older revision		Revision as of 10:14, 24 January 2022
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	Unfortunately, there are more constraints: The maximum allowed length for some path segments, i.e. the parts between forward slashes (/) in directory and filenames, is restricted to 255 characters. Synchronizing a file or directory version that contains path segments longer than this limit leads to those versions being put into quarantine.		Unfortunately, there are more constraints: The maximum allowed length for some path segments, i.e. the parts between forward slashes (/) in directory and filenames, is restricted to 255 characters. Synchronizing a file or directory version that contains path segments longer than this limit leads to those versions being put into quarantine.

	~~== What is the “background upload” feature? ==~~

	OX Drive will upload new photos and videos whenever you open it up. When you close the app, OX Drive stops uploading. The option “background upload” allows you to upload photos and videos in the background – without you needing to open OX Drive.

	Note: iOS has restrictions that prevent apps from running all the time. Therefore, the background upload is coupled to location changes. Whenever your location changes significantly, OX Drive can start the upload for a few minutes in the background.

	~~== iOS: Why is OX Drive asking to use my current location? ==~~

	The “background upload” option needs information about your iPhone’s location in order to work. When your location changes, OX Drive can periodically start the photo and video upload in the background. OX Drive does not collect your location information.

	== Can I synchronize a shared or public folder? ==		== Can I synchronize a shared or public folder? ==

Khgras at 20:08, 29 April 2016

2016-04-29T20:08:41Z

← Older revision		Revision as of 20:08, 29 April 2016
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	Note: iOS has restrictions that prevent apps from running all the time. Therefore, the background upload is coupled to location changes. Whenever your location changes significantly, OX Drive can start the upload for a few minutes in the background.		Note: iOS has restrictions that prevent apps from running all the time. Therefore, the background upload is coupled to location changes. Whenever your location changes significantly, OX Drive can start the upload for a few minutes in the background.

	=== iOS: Why is OX Drive asking to use my current location? ===		== iOS: Why is OX Drive asking to use my current location? ==

	The “background upload” option needs information about your iPhone’s location in order to work. When your location changes, OX Drive can periodically start the photo and video upload in the background. OX Drive does not collect your location information.		The “background upload” option needs information about your iPhone’s location in order to work. When your location changes, OX Drive can periodically start the photo and video upload in the background. OX Drive does not collect your location information.

Khgras at 20:08, 29 April 2016

2016-04-29T20:08:21Z

← Older revision		Revision as of 20:08, 29 April 2016
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	OX Drive allows users to synchronize and share files and folders from the desktop and from their mobile devices.		OX Drive allows users to synchronize and share files and folders from the desktop and from their mobile devices.

	OX Drive is available through the browser as part of OX App Suite. OX Drive ~~clients~~ are available for Windows, OSX, iOS and Android and allow users to synchronize files between their PC’s, ~~Notebooks~~ and ~~Mobile Devices~~ and OX App Suite.		OX Drive is available through the browser as part of OX App Suite. OX Drive native apps are available for Windows, OSX, iOS and Android and allow users to synchronize files between their PC’s, notebooks and mobile devices and OX App Suite.

			== What does it mean to sync files and folders? ==

			Syncing files and folders is handled differently on desktop and mobile devices. Syncing files and folders on desktop computers (Windows and Mac) means that a copy of the file will be stored on your computer as well as in the cloud. Any changes to files and folders will be synced automatically.

			On mobile devices files and folders are downloaded on demand, when needed. This means that OX Drive for Android and iOS does not eat into your data plan and storage space unnecessarily.

	== What are the requirements for OX Drive clients? ==		== What are the requirements for OX Drive clients? ==

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	== How do I install OX Drive? ==		== How do I install OX Drive? ==

	Download and install the correct OX Drive ~~client~~ for your mobile device and follow the instructions in the Wizard. Be prepared to enter the server URL and your credentials for the server.		Download and install the correct OX Drive app for your mobile device and follow the instructions in the Wizard. Be prepared to enter the server URL and your credentials for the server.

	== How do I share a file or folder? ==		== How do I share a file or folder? ==

	~~This is currently only possible from the web UI of~~ OX ~~App Suite~~. ~~In the windows client (if the shell extension~~ is ~~installed)~~ you ~~can right click on~~ a ~~file/folder and click "Open in OX AppSuite" which opens the web UI of OX App Suite~~ for ~~you~~. ~~In the web UI of OX App Suite you have the~~ option ~~"Share folder" or "Share this file option" -~~ both ~~will create a unique link~~ that can ~~be sent out to any external user~~.		There are two ways to share files or folders in OX Drive. The first option is to share files or folders via a simple link. This link can be sent to anyone via email, instant message, text message, etc. Link sharing also allows you to set an expiration date or a password for additional security.

	== I ~~installed~~ OX Drive ~~... what's next~~? ==		The second option is to invite others to collaborate on both files and folders. This means that authorized users can not only see all your content, but also edit and upload their own.

			== Can I share files and folders with non-OX Drive users? ==

	~~On Windows you can easily enter the OX Drive folder by right clicking on the OX Drive tray icon and choosing "Open OX Drive folder". This opens the windows explorer. Maybe~~ you can ~~already see some~~ files and folders ~~that are synchronized. You can now add~~, ~~change or remove files and folders normally~~.		Yes, you can share files and folders with anyone, even with users who don’t have an OX Drive account.

	== I ~~deleted~~ a ~~file, how to get it back~~? ==		== Can I limit access to a shared link? ==

	~~If the version of OX App Suite supports versioning~~ you ~~can just open earlier version in the OX App Suite web UI~~. ~~Click on~~ a ~~file and in~~ the ~~detailed~~ view ~~you can click on "Show version history" where you have the option to download earlier versions~~.		There are two ways to limit access to a shared link (“Get link”). The first way is to set an expiration date for any shared link that you create. This enables you to provide temporary access to shared content.
			The second option is to set a password for a shared link. This ensures that only recipients with the password can view your shared content.

	== Some files are missing, where can I find them? ==		== Some files are missing, where can I find them? ==
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	* It contains two or more consecutive / (forward slash) characters		* It contains two or more consecutive / (forward slash) characters

	Unfortunately there are more constraints: The maximum allowed length for some path segments, i.e. the parts between forward slashes (/) in directory and filenames, is restricted to 255 characters. Synchronizing a file or directory version that contains path segments longer than this limit leads to those versions being put into quarantine.		Unfortunately, there are more constraints: The maximum allowed length for some path segments, i.e. the parts between forward slashes (/) in directory and filenames, is restricted to 255 characters. Synchronizing a file or directory version that contains path segments longer than this limit leads to those versions being put into quarantine.

	== What is the “background upload” feature? ==		== What is the “background upload” feature? ==

	OX Drive will upload new photos whenever you open it up. When you close the app, OX Drive stops uploading. The ~~new~~ option “background upload” allows you to upload photos in the background – without you needing to open OX Drive.		OX Drive will upload new photos and videos whenever you open it up. When you close the app, OX Drive stops uploading. The option “background upload” allows you to upload photos and videos in the background – without you needing to open OX Drive.

			Note: iOS has restrictions that prevent apps from running all the time. Therefore, the background upload is coupled to location changes. Whenever your location changes significantly, OX Drive can start the upload for a few minutes in the background.

	~~Note~~: ~~iOS has restrictions that prevent apps from running all the time. Therefore the background upload~~ is ~~coupled~~ to location ~~changes. Whenever your location changes significantly, OX Drive can start the photo upload for a few minutes in the background.~~		=== iOS: Why is OX Drive asking to use my current location? ===

	=== ~~iOS: Why~~ is OX Drive ~~asking~~ to ~~use~~ my ~~current location~~? ===		The “background upload” option needs information about your iPhone’s location in order to work. When your location changes, OX Drive can periodically start the photo and video upload in the background. OX Drive does not collect your location information.

			== Can I synchronize a shared or public folder? ==

			If a user is working with “Public” or “Shared” folders, OX Drive for Windows and Mac can sync these folders as well. Please note that these folders will take additional space on your computer hard drive, so only selected folders will be synced. Also be warned that selecting everything can create problems if your hard drive does not have enough free space available.

			There are two ways to select additional folders for syncing. Either choose “Customize folder settings” after the initial configuration, or change the folder settings in the “Sync options” tab.

			== Which files types can I view on my mobile device? ==

			On iOS devices the following file formats are natively supported:
			* Images (jpg, png, gif)
			* Audio (mp3, m4a, wav)
			* Video (mov, mp4, m4v)
			* Word documents (doc, docx)
			* PowerPoint presentations (ppt, pptx)
			* Excel spreadsheets (xls, xlsx)
			* PDF (pdf)
			* Keynote presentations (key)
			* Pages documents (pages)
			* Numbers spreadsheets (numbers)
			* Text files (csv, txt, rtf)

			On Android devices the following file formats can be opened natively:
			* Images (jpg, png, gig)
			* Text files (txt, csv)

	~~The new “background upload” option needs information about~~ your ~~iPhone’s location in order to work~~. ~~When~~ your ~~location changes~~, ~~OX Drive can periodically start the photo upload in the background. OX Drive does not collect your location information~~.		Other file types like Word, Excel, PowerPoint and PDF need an application installed on your device that can open these file types. If you have more than one application installed that is capable of viewing your file type, you will be asked which App you want to use.

Khgras: /* What are the requirements for OX Drive clients? */

2015-11-16T10:12:02Z

What are the requirements for OX Drive clients?

← Older revision		Revision as of 10:12, 16 November 2015
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	== What are the requirements for OX Drive clients? ==		== What are the requirements for OX Drive clients? ==

	* OX Drive for Windows requires the ~~latest Versions of Windows 7, Windows 8~~.		You will finde the client requirements under [[http://oxpedia.org/wiki/index.php?title=AppSuite:OX_System_Requirements#OX_Drive_for_Clients\|OX Drive clients requirements]]
	* OX Drive for Mac OS requires at Mac OS X 10.9 (Mavericks) or Mac OS X 10.10 (Yosemite)
	* OX Drive for iOS requires an Apple iPhone on iOS 7 / ~~iOS 8 or an Apple iPad on iOS 7~~ / ~~iOS 8~~
	* OX Drive ~~for Android requires a Smartphone on Android 4.1 or later or Tablets on Android 4.1 or later~~

	== How do I install OX Drive? ==		== How do I install OX Drive? ==

Khgras: /* What are the requirements for OX Drive clients? */

2015-03-10T20:04:17Z

What are the requirements for OX Drive clients?

← Older revision		Revision as of 20:04, 10 March 2015
Line 8:		Line 8:

	* OX Drive for Windows requires the latest Versions of Windows 7, Windows 8.		* OX Drive for Windows requires the latest Versions of Windows 7, Windows 8.
	* OX Drive for Mac OS requires at OS X 10.8 (~~Mountain Lion~~) or Mac OS X 10.9 (~~Mavericks~~)		* OX Drive for Mac OS requires at Mac OS X 10.9 (Mavericks) or Mac OS X 10.10 (Yosemite)
	* OX Drive for iOS requires an Apple iPhone on ~~iOS 6 /~~ iOS 7 / iOS 8 or an Apple iPad on ~~iOS 6 /~~ iOS 7 / iOS 8		* OX Drive for iOS requires an Apple iPhone on iOS 7 / iOS 8 or an Apple iPad on iOS 7 / iOS 8
	* OX Drive for Android requires a Smartphone on Android ~~Jelly Bean (~~4.1 ~~- 4.2)~~ or Tablets on Android ~~Jelly Bean (~~4.1 ~~- 4.2)~~		* OX Drive for Android requires a Smartphone on Android 4.1 or later or Tablets on Android 4.1 or later

	== How do I install OX Drive? ==		== How do I install OX Drive? ==

Khgras at 09:33, 29 October 2014

2014-10-29T09:33:45Z

← Older revision		Revision as of 09:33, 29 October 2014
Line 52:		Line 52:

	Unfortunately there are more constraints: The maximum allowed length for some path segments, i.e. the parts between forward slashes (/) in directory and filenames, is restricted to 255 characters. Synchronizing a file or directory version that contains path segments longer than this limit leads to those versions being put into quarantine.		Unfortunately there are more constraints: The maximum allowed length for some path segments, i.e. the parts between forward slashes (/) in directory and filenames, is restricted to 255 characters. Synchronizing a file or directory version that contains path segments longer than this limit leads to those versions being put into quarantine.

			== What is the “background upload” feature? ==

			OX Drive will upload new photos whenever you open it up. When you close the app, OX Drive stops uploading. The new option “background upload” allows you to upload photos in the background – without you needing to open OX Drive.

			Note: iOS has restrictions that prevent apps from running all the time. Therefore the background upload is coupled to location changes. Whenever your location changes significantly, OX Drive can start the photo upload for a few minutes in the background.

			=== iOS: Why is OX Drive asking to use my current location? ===

			The new “background upload” option needs information about your iPhone’s location in order to work. When your location changes, OX Drive can periodically start the photo upload in the background. OX Drive does not collect your location information.

Khgras: /* What are the requirements for OX Drive clients? */

2014-09-17T16:32:01Z

What are the requirements for OX Drive clients?

← Older revision		Revision as of 16:32, 17 September 2014
Line 9:		Line 9:
	* OX Drive for Windows requires the latest Versions of Windows 7, Windows 8.		* OX Drive for Windows requires the latest Versions of Windows 7, Windows 8.
	* OX Drive for Mac OS requires at OS X 10.8 (Mountain Lion) or Mac OS X 10.9 (Mavericks)		* OX Drive for Mac OS requires at OS X 10.8 (Mountain Lion) or Mac OS X 10.9 (Mavericks)
	* OX Drive for iOS requires an Apple iPhone on iOS 6 / iOS 7 or an Apple iPad on iOS 6 / iOS 7		* OX Drive for iOS requires an Apple iPhone on iOS 6 / iOS 7 / iOS 8 or an Apple iPad on iOS 6 / iOS 7 / iOS 8
	* OX Drive for Android requires a Smartphone on Android Jelly Bean (4.1 - 4.2) or Tablets on Android Jelly Bean (4.1 - 4.2)		* OX Drive for Android requires a Smartphone on Android Jelly Bean (4.1 - 4.2) or Tablets on Android Jelly Bean (4.1 - 4.2)

	== How do I install OX Drive? ==		== How do I install OX Drive? ==

Khgras at 15:45, 19 February 2014

2014-02-19T15:45:25Z

Khgras at 09:24, 11 February 2014

2014-02-11T09:24:46Z

← Older revision		Revision as of 09:24, 11 February 2014
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	~~{{Stability-experimental}}~~

	== What is OX Drive? ==		== What is OX Drive? ==

Khgras at 07:17, 17 January 2014

2014-01-17T07:17:39Z

@@ Line 11: / Line 11: @@
 * OX Drive for iOS requires an Apple iPhone on iOS 6 / iOS 7 or an Apple iPad on iOS 6 / iOS 7
 * OX Drive for Android requires a Smartphone on Android Jelly Bean (4.1 - 4.2) or Tablets on Android Jelly Bean (4.1 - 4.2)
+Easy as eating cake. Get the latest installer for your operating system and follow the instructions of the wizard. Be prepared to enter the server URL and your credentials for the server.
-  Easy as eating cake. Get the latest installer for your operating system and follow the instructions of the wizard. Be prepared to enter the server URL and your credentials for the server.
+== How do I share a file or folder? ==
+== I installed OX Drive ... what's next? ==
-How do I share a file or folder?
+On Windows you can easily enter the OX Drive folder by right clicking on the OX Drive tray icon and choosing "Open OX Drive folder". This opens the windows explorer. Maybe you see already some files and folders that are synchronized. You can now add/change remove files and folders normally.
- This is currently only possible in the web UI of OX App Suite. In the windows client (if the shell extension is installed) you can right click on a file/folder and click "Open in OX AppSuite" which opens the web UI of OX App Suite for you. In the web UI of OX App Suite you have the option "Share folder" or "Share this file option" - both will create a unique link that can be sent out to any external user.
+Technically speaking, there are some cases when a file gets not synchronized immediately because it's still be modified. This is normally true for office documents. As soon as the document gets released it will be synchronized. But there are also some cases that the file is ignored  by OX Drive because of the filename, more concrete if it contains one or of the following reserved characters:
-Desktop
+* < (less than)
+* > (greater than)
-I installed OX Drive ... what's next?
+* : (colon)
+* ” (double quote)
- On Windows you can easily enter the OX Drive folder by right clicking on the OX Drive tray icon and choosing "Open OX Drive folder". This opens the windows explorer. Maybe you see already some files and folders that are synchronized. You can now add/change remove files and folders normally.
+* / (forward slash)
+* \ (backslash)
-I deleted a file, how to get it back?
+In addition folders have some more reserved conditions:
- If the version of OX App Suite supports versioning you can just open earlier version in the OX App Suite web UI. Click on a file and in the detailed view you can click on "Show version history" where you have the option to download earlier versions.
+Unfortunately there are more constraints: The maximum allowed length for some path segments, i.e. the parts between forward slashes (/) in directory and filenames, is restricted to 255 characters. Synchronizing a file or directory version that contains path segments longer than this limit leads to those versions being put into quarantine.

← Older revision		Revision as of 15:45, 19 February 2014
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	== What is OX Drive? ==		== What is OX Drive? ==

	OX Drive is the ~~name for sync clients. Inside~~ of OX App Suite ~~the module "~~Drive~~" gives you a web view~~ for ~~all~~ files and ~~folders~~.		OX Drive allows users to synchronize and share files and folders from the desktop and from their mobile devices.

			OX Drive is available through the browser as part of OX App Suite. OX Drive clients are available for Windows, OSX, iOS and Android and allow users to synchronize files between their PC’s, Notebooks and Mobile Devices and OX App Suite.

	== What are the requirements for OX Drive clients? ==		== What are the requirements for OX Drive clients? ==

	* OX Drive for Windows requires the latest Versions of Windows 7, Windows 8~~. There is no support of Mac OS X clients with emulators and Windows RT right now~~.		* OX Drive for Windows requires the latest Versions of Windows 7, Windows 8.
	* OX Drive for Mac OS requires at OS X 10.8 (Mountain Lion) or Mac OS X 10.9 (Mavericks)		* OX Drive for Mac OS requires at OS X 10.8 (Mountain Lion) or Mac OS X 10.9 (Mavericks)
	* OX Drive for iOS requires an Apple iPhone on iOS 6 / iOS 7 or an Apple iPad on iOS 6 / iOS 7		* OX Drive for iOS requires an Apple iPhone on iOS 6 / iOS 7 or an Apple iPad on iOS 6 / iOS 7
	* OX Drive for Android requires a Smartphone on Android Jelly Bean (4.1 - 4.2) or Tablets on Android Jelly Bean (4.1 - 4.2)		* OX Drive for Android requires a Smartphone on Android Jelly Bean (4.1 - 4.2) or Tablets on Android Jelly Bean (4.1 - 4.2)

	== How do I install OX Drive? ==		== How do I install OX Drive? ==

	~~Easy as eating cake. Get~~ the ~~latest installer~~ for your ~~operating system~~ and follow the instructions of the ~~wizard~~. Be prepared to enter the server URL and your credentials for the server.		Download and install the correct OX Drive client for your mobile device and follow the instructions in the Wizard. Be prepared to enter the server URL and your credentials for the server.

	== How do I share a file or folder? ==		== How do I share a file or folder? ==

	This is currently only possible in the web UI of OX App Suite. In the windows client (if the shell extension is installed) you can right click on a file/folder and click "Open in OX AppSuite" which opens the web UI of OX App Suite for you. In the web UI of OX App Suite you have the option "Share folder" or "Share this file option" - both will create a unique link that can be sent out to any external user.		This is currently only possible from the web UI of OX App Suite. In the windows client (if the shell extension is installed) you can right click on a file/folder and click "Open in OX AppSuite" which opens the web UI of OX App Suite for you. In the web UI of OX App Suite you have the option "Share folder" or "Share this file option" - both will create a unique link that can be sent out to any external user.

	== I installed OX Drive ... what's next? ==		== I installed OX Drive ... what's next? ==

	On Windows you can easily enter the OX Drive folder by right clicking on the OX Drive tray icon and choosing "Open OX Drive folder". This opens the windows explorer. Maybe you see ~~already~~ some files and folders that are synchronized. You can now add/change remove files and folders normally.		On Windows you can easily enter the OX Drive folder by right clicking on the OX Drive tray icon and choosing "Open OX Drive folder". This opens the windows explorer. Maybe you can already see some files and folders that are synchronized. You can now add, change or remove files and folders normally.

	== I deleted a file, how to get it back? ==		== I deleted a file, how to get it back? ==
Line 28:		Line 30:
	== Some files are missing, where can I find them? ==		== Some files are missing, where can I find them? ==

	Technically speaking, there are some cases when a file ~~gets~~ not synchronized immediately because it's still be modified. This is normally true for office documents. As soon as the document gets released it will be synchronized. But there are also some cases that the file is ignored by OX Drive because of the filename~~, more concrete if it~~ contains one or of the following reserved characters:		Technically speaking, there are some cases when a file does not get synchronized immediately because it's still being modified. This is normally true for office documents. As soon as the document gets released it will be synchronized. But there are also some cases that the file is ignored by OX Drive because of the filename contains one or of the following reserved characters:

	* < (less than)		* < (less than)
	* > (greater than)		* > (greater than)
Line 43:		Line 46:
	* It consists solely of whitespace characters		* It consists solely of whitespace characters

	In addition folders have some more reserved conditions:		In addition folders have some more reserved conditions:
	* The last character of any subpath (i.e. the last part of the whole path or the part preceding the separator character /) is a . (dot) or ' ' (space)		* The last character of any subpath (i.e. the last part of the whole path or the part preceding the separator character /) is a . (dot) or ' ' (space)
	* It not equals the root path /, but ends with a / (forward slash) character		* It not equals the root path /, but ends with a / (forward slash) character
	* It contains two or more consecutive / (forward slash) characters		* It contains two or more consecutive / (forward slash) characters

	Unfortunately there are more constraints: The maximum allowed length for some path segments, i.e. the parts between forward slashes (/) in directory and filenames, is restricted to 255 characters. Synchronizing a file or directory version that contains path segments longer than this limit leads to those versions being put into quarantine.		Unfortunately there are more constraints: The maximum allowed length for some path segments, i.e. the parts between forward slashes (/) in directory and filenames, is restricted to 255 characters. Synchronizing a file or directory version that contains path segments longer than this limit leads to those versions being put into quarantine.