Product FAQ: Difference between revisions

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= My Registrations =
What's the exact product definition and what's the unique selling point?
Open-Xchange Hosting Edition:


Here is detailed information regarding software and support license keys. Please take a few minutes to read this, as you get started.
Open-Xchange Hosting Edition is the only groupware specifically designed for the needs of SaaS providers. With Open-Xchange, web hosters, ISPs, telecommunication enterprises and IT service enterprises can enhance their product range with SaaS offers as modular system step by step. Open-Xchange Hosting Edtion is a modular solution that allows ...


= Email with purchase confirmation - What are the keys?=
the continued usage of existing E-Mail server infrastructures and provisioning back-ends without migrating
a seemless integration of systems like Plesk Panel, Parallels Operation Automation, Cpanel and more
staying competitive against Microsoft, Google and Yahoo Mail, by replacing your outdated webmail solution with the AJAX based webmail solution by Open-Xchange at low cost for all existing E-Mail accounts
to offer your new and existing customers new and innovative SaaS solutions like collaboration and groupware on the new Open-Xchange Webmail platform
to offer state-of-the-art mobility solutions to your customers at low cost and with decent margins
to continuously offer your customers new and modern features
to quickly realize all new offers at low cost


* '''Maintenance / licence Key''' - The Maintenance Key (MK) entitles you to use the purchased product and / or to optain updates for the purchased period for the number of licensed users.
Open-Xchange Advanced Server Edition:
* '''Support Key''' - The Support Key (SUP) ensures that inquiries are handled in accordance with the purchased support contract, and thus with the underlying Service Level Agreement. For the use of advanced support services, valid maintenance for all activated users is required. Additional information can be found here, http://www.open-xchange.com/en/services/support-contact
* '''Migration Key''' - The Migration Key (MIG) entitles you to use the Data Migration Tools, including updates for internal use.
* '''Univention license key or license file''' - The Univention license key or license file authorizes the use of the respective Univention components of the purchased product (Open-Xchange Advanced Server or Open-Xchange Server for UCS) for the respective time period. Univention license file controls the number of users that can be created in the system.


= 1. Step: Create LDB Account =
Excellent value for money, comfortable and complete! The Open-Xchange Advanced Server Edition is a out-of-the-box solution for all small and medium-sized enterprises up to 1000 users, who want to run an E-Mail and file server – without having to rely on an IT expert. Open-Xchange Advanced Server Edition combines the Enterprise Linux operating system Univention Corporate Server (UCS) with the reliable Open-Xchange Groupware code base. The Open-Xchange Advanced Server Edition includes E-Mail and Collaboration Server, file management, virus and spam protection. Thanks to the seemless UCS integration, Open-Xchange Advanced Server Edition is easy to install and offers an intuititve graphical web interface (AJAX) for all important administrative tasks like user and group management. Advanced UCS functionalities like Samba can also be used.


* '''What is an LDB account?''' - For each customer, an account in the license database (LDB) is required. The LDB account summarizes almost all purchased products and services of a single customer.
* '''What is the use of the LDB account?''' - An LDB account is used to access all protected areas for software and services, such as updates, OXtender, patch releases, and technical support
* '''When do you need your LDB account?'''
** Download via OXpedia administration front-end of Open-Xchange Appliance Edtion
** update repositories of Open-Xchange Server Edition
** update repositories of Open-Xchange Hosting Edition
** For more details, please visit the documentation of the respective product


= 2. Step: Key activation in the LDB =
Open-Xchange Server Edition:


By activating the Keys, a product or service is assigned to a specific LDB account. To acitvate a key, visit http://sdb.open-xchange.com/create-ldb-account-en#activate
Open-Xchange Server Edition is a modular system, is based on open standards and is very well suited for the integration into existing IT infrastructures, allowing e.g. the continued use of existing E-Mail back-ends and any directory services like AD, LDAP or eDirectory. Open-Xchange Server Edition is aimed at enterprises, educational institutes and public services, looking for a communication solution tailored to their needs. Open-Xchange Server Edition is multiple-client capable and supports more than 10,000 users per client for any number of clients.


= 3. Step: Confirmation of the EULA / Terms (optional) =
What are the current product highlights?
Integration aspect: Open-Xchange Server Edition seemlessly integrates into existing E-Mail back-ends and directory services. There are no migration efforts for implementing the groupware. Projects are drastically simplified.
Out of the box solution (OX Advanced Server Edition) – operating system, mail back-end, Samba, directory service, antispam and antivirus „out of the box“.
Plug-in concept: Own GUI plug-ins or server side plug-ins can easily be integrated.
Mobile devices can be connected with Exchange Active Sync, SyncML or a modern HTML 5 „Mobile Web App".
Team calendar: scheduling meetings and appointments based on free appointments of all participants – any time, anywhere and with almost any end device
Integrated file management (“on-line hard drive”) - editing shared files without sending E-Mails back and forth, central storage and automatic back-up, versioning, integrating into the local client across firewall boundaries with WEBDAV(S).
Up-to-date AJAX based user interface in the browser, no fat clients needed, thus drastically reducing the adminstrative efforts.
Combining any number of external E-Mail accounts in an intelligent "Unified In-Box".
Displaying external calendars in Open-Xchange calendar.
Modular system, each feature can be configured on a user basis (webmail, PIM, Groupware, file management), often most users only need few modules. Only those have to be licensed.
Integration and synchronization of contacts and messages from dozens of social media sources like Facebook, LinkedIN, Twitter or Xing.
Which platforms are supported?
Platforms
Open-Xchange Server/Hosting Edition
Open-Xchange Advanced Server Edition
Suse Linux Enterprise Server (SLES 11, SLES 11 SP1,)


Depending on the purchased product, acceptance of the End User License Agreements or the terms and conditions is required. For more details, please visit http://sdb.open-xchange.com/create-ldb-account-en#EULA


= 4. Step: Download and installation documentation (OXpedia) =
Red Hat Enterprise Linux (RHEL 5, RHEL6)


All installation and product documentation, as well as all Open-Xchange software is available at http://www.open-xchange.com/oxpedia


= 5. Step: Contact Support =
Debian GNU/Linux 5.0 (Lenny) and Debian 6


Details for contacting Support can be found at [http://www.open-xchange.com/en/support/contact-support.html contact-support].
 
Univention Corporate Server
 
 
CentOS 5.5
 
 
Ubuntu 8.04, 10.04
Only community
 
Fedora 9, 12, 13
Only community
 
openSUSE 11.1, 11.2, 11.3
Only community
 
Xubuntu 8.04, 9.04, 9.10
Only community
 
Which mobile synchronization possibilities are there?
The solutions for connecting mobile devices to a central groupware are as numerous as the mobile devices themselves. Therefore, Open-Xchange offers various mobility solutions for each scenario:
 
 
Open-Xchange OXtender for Business Mobility
 
The Open-Xchange OXtender for Business Mobility is a cost-efficient and hardware-independant software solution based on the Microsoft Exchange Active Sync (EAS) technology, allowing you to have all your E-Mails, contacts, appointments and tasks well under control wherever you are.
 
 
Open-Xchange Mobile Web App
 
The Open-Xchange Mobile Web App allows easy access in real time to appointments, contacts, and E-Mails saved on the Open-Xchange Server when being on the road (on-line access). The Open-Xchange Mobile Web App offers a web client optimized for your mobile device's display.
 
 
Open-Xchange OXtender for SyncML
 
The open standard SyncML allows to synchronize your contact data with many end devices, without having to install additional software on your devices. You can use the server-side plug-in “OXtender for SyncML” that is based on the Open-Xchange USM Synchronization Framework for synchronizing your personal contact folders.
 
What are the differences between the mobile synchronization solution in detail?
Feature/
Technology/
Device
OXtender for Business Mobility
Open-Xchange Mobile Web App
OXtender for SyncML
Exchange Active Sync 2.5
 
 
 
Access and creation of emails
 
 
 
Personal PIM folder
 
 
(only contacts)
Public and Shared PIM folder
 
 
 
Global address book
 
 
 
Push email
 
 
 
Symbian
(Mail for Exchange 3.x)
(via Opera Mini)
 
Windows Mobile 6, 6.5
 
 
 
iPhone 2G, 3G, 3GS, iOS4 and iOS5
 
 
 
HTC Devices
 
 
 
BlackBerry
(3rd Party EAS clients)
 
 
Android 2.1, 2.2 and 2.3
 
 
 
Windows Phone 7
 
 
 
Special Feature Phones
 
 
 
Which additional clients are supported (Outlook, Mac OS X)?
In addition to the extensive support of the different mobility solutions Open-Xchange provides further tools for the different clients:
 
 
OXtender 2 for Microsoft Outlook®
 
The Open-Xchange OXtender 2 for Microsoft Outlook® allows to use Microsoft Outlook as rich client for all Open-Xchange Server 6 products. As usual, manage your E-Mails, appointments, contacts, and tasks in all personal, shared, and public folders. The OXtender synchronizes in real time new information on the Open-Xchange Server with the Outlook client making efficient team work possible. If being without internet connection, your changes will be synchronized when connecting to the Open-Xchange Server again.
 
 
Synchronization with MacOS X® per CardDAV and CalDAV
 
With the MacOS X integration you can use all information and documents you save on the Open-Xchange Server in your Mac environment. You can e.g. still edit E-Mails, contacts, appointments, and tasks in the familiar Mac applications Mail, Address book, and iCal. Even if the Mac is off-line, you can continue working as usual. The changes will be automatically synchronized the next time you connect to the Open-Xchange Server.
 
Where to find download information, install instructions, documentation?
The following information can be viewed on the Open-Xchange information portal OXpedia:
 
Quick Installation Guide
Hosting Edition deployment tutorials
Upsell functionality; upsell layer installation and configuration
OX Permission Level Matrix
Installation and configuration of Open-Xchange Microsoft Outlook® Uploader; OXtender for Business Mobility; Open-Xchange Client Updater; CalDAV and CardDAV; Open-Xchange Mobile Web App; OXtender for SyncML; OXtender for cPanel
Installation requirements
Documentation
Additional documentation
Whitepapers
and many more...
What's the difference between shared hosting and dedicated servers?
Shared hosting requires full support of multi-tenant/domain capabilities. One instance of the application serves a large number of customers. Each customer can work in his own environment within this instance – completely separated from each other customer. A dedicated server offers a complete instance for a single customer by separating each instance using for example virtualization technologies. Dedicated servers are mostly used for larger companies. Dedicated server offerings of Open-Xchange Server are already in place. Please contact us to obtain further details and references.
 
Which license Open-Xchange is subject to?
Open-Xchange Server is licensed under the General Public License for the server software or “serverpack” and the Creative Commons, Attribution, Noncommercial, ShareAlike or CC:by-nc-sa (“Creative Commons”) for the digital content and JAVA script code used by the browser or the “webpack”. Further information are available here.
 
What's the cost of the Open-Xchange product solutions and where to find additional FAQs?
To get more information and download Open-Xchange Server Edition for evaluation, please fill out our contact form.
 
Further technical FAQ's are available herehttp://sdb.open-xchange.com/faq!

Revision as of 05:21, 11 April 2012

What's the exact product definition and what's the unique selling point? Open-Xchange Hosting Edition:

Open-Xchange Hosting Edition is the only groupware specifically designed for the needs of SaaS providers. With Open-Xchange, web hosters, ISPs, telecommunication enterprises and IT service enterprises can enhance their product range with SaaS offers as modular system step by step. Open-Xchange Hosting Edtion is a modular solution that allows ...

the continued usage of existing E-Mail server infrastructures and provisioning back-ends without migrating a seemless integration of systems like Plesk Panel, Parallels Operation Automation, Cpanel and more staying competitive against Microsoft, Google and Yahoo Mail, by replacing your outdated webmail solution with the AJAX based webmail solution by Open-Xchange at low cost for all existing E-Mail accounts to offer your new and existing customers new and innovative SaaS solutions like collaboration and groupware on the new Open-Xchange Webmail platform to offer state-of-the-art mobility solutions to your customers at low cost and with decent margins to continuously offer your customers new and modern features to quickly realize all new offers at low cost

Open-Xchange Advanced Server Edition:

Excellent value for money, comfortable and complete! The Open-Xchange Advanced Server Edition is a out-of-the-box solution for all small and medium-sized enterprises up to 1000 users, who want to run an E-Mail and file server – without having to rely on an IT expert. Open-Xchange Advanced Server Edition combines the Enterprise Linux operating system Univention Corporate Server (UCS) with the reliable Open-Xchange Groupware code base. The Open-Xchange Advanced Server Edition includes E-Mail and Collaboration Server, file management, virus and spam protection. Thanks to the seemless UCS integration, Open-Xchange Advanced Server Edition is easy to install and offers an intuititve graphical web interface (AJAX) for all important administrative tasks like user and group management. Advanced UCS functionalities like Samba can also be used.


Open-Xchange Server Edition:

Open-Xchange Server Edition is a modular system, is based on open standards and is very well suited for the integration into existing IT infrastructures, allowing e.g. the continued use of existing E-Mail back-ends and any directory services like AD, LDAP or eDirectory. Open-Xchange Server Edition is aimed at enterprises, educational institutes and public services, looking for a communication solution tailored to their needs. Open-Xchange Server Edition is multiple-client capable and supports more than 10,000 users per client for any number of clients.

What are the current product highlights? Integration aspect: Open-Xchange Server Edition seemlessly integrates into existing E-Mail back-ends and directory services. There are no migration efforts for implementing the groupware. Projects are drastically simplified. Out of the box solution (OX Advanced Server Edition) – operating system, mail back-end, Samba, directory service, antispam and antivirus „out of the box“. Plug-in concept: Own GUI plug-ins or server side plug-ins can easily be integrated. Mobile devices can be connected with Exchange Active Sync, SyncML or a modern HTML 5 „Mobile Web App". Team calendar: scheduling meetings and appointments based on free appointments of all participants – any time, anywhere and with almost any end device Integrated file management (“on-line hard drive”) - editing shared files without sending E-Mails back and forth, central storage and automatic back-up, versioning, integrating into the local client across firewall boundaries with WEBDAV(S). Up-to-date AJAX based user interface in the browser, no fat clients needed, thus drastically reducing the adminstrative efforts. Combining any number of external E-Mail accounts in an intelligent "Unified In-Box". Displaying external calendars in Open-Xchange calendar. Modular system, each feature can be configured on a user basis (webmail, PIM, Groupware, file management), often most users only need few modules. Only those have to be licensed. Integration and synchronization of contacts and messages from dozens of social media sources like Facebook, LinkedIN, Twitter or Xing. Which platforms are supported? Platforms Open-Xchange Server/Hosting Edition Open-Xchange Advanced Server Edition


Suse Linux Enterprise Server (SLES 11, SLES 11 SP1,)


Red Hat Enterprise Linux (RHEL 5, RHEL6)


Debian GNU/Linux 5.0 (Lenny) and Debian 6


Univention Corporate Server


CentOS 5.5


Ubuntu 8.04, 10.04 Only community

Fedora 9, 12, 13 Only community

openSUSE 11.1, 11.2, 11.3 Only community

Xubuntu 8.04, 9.04, 9.10 Only community

Which mobile synchronization possibilities are there? The solutions for connecting mobile devices to a central groupware are as numerous as the mobile devices themselves. Therefore, Open-Xchange offers various mobility solutions for each scenario:


Open-Xchange OXtender for Business Mobility

The Open-Xchange OXtender for Business Mobility is a cost-efficient and hardware-independant software solution based on the Microsoft Exchange Active Sync (EAS) technology, allowing you to have all your E-Mails, contacts, appointments and tasks well under control wherever you are.


Open-Xchange Mobile Web App

The Open-Xchange Mobile Web App allows easy access in real time to appointments, contacts, and E-Mails saved on the Open-Xchange Server when being on the road (on-line access). The Open-Xchange Mobile Web App offers a web client optimized for your mobile device's display.


Open-Xchange OXtender for SyncML

The open standard SyncML allows to synchronize your contact data with many end devices, without having to install additional software on your devices. You can use the server-side plug-in “OXtender for SyncML” that is based on the Open-Xchange USM Synchronization Framework for synchronizing your personal contact folders.

What are the differences between the mobile synchronization solution in detail? Feature/ Technology/ Device OXtender for Business Mobility Open-Xchange Mobile Web App OXtender for SyncML



Exchange Active Sync 2.5




Access and creation of emails


Personal PIM folder


(only contacts) Public and Shared PIM folder


Global address book


Push email




Symbian (Mail for Exchange 3.x) (via Opera Mini)

Windows Mobile 6, 6.5


iPhone 2G, 3G, 3GS, iOS4 and iOS5


HTC Devices


BlackBerry (3rd Party EAS clients)


Android 2.1, 2.2 and 2.3


Windows Phone 7


Special Feature Phones


Which additional clients are supported (Outlook, Mac OS X)? In addition to the extensive support of the different mobility solutions Open-Xchange provides further tools for the different clients:


OXtender 2 for Microsoft Outlook®

The Open-Xchange OXtender 2 for Microsoft Outlook® allows to use Microsoft Outlook as rich client for all Open-Xchange Server 6 products. As usual, manage your E-Mails, appointments, contacts, and tasks in all personal, shared, and public folders. The OXtender synchronizes in real time new information on the Open-Xchange Server with the Outlook client making efficient team work possible. If being without internet connection, your changes will be synchronized when connecting to the Open-Xchange Server again.


Synchronization with MacOS X® per CardDAV and CalDAV

With the MacOS X integration you can use all information and documents you save on the Open-Xchange Server in your Mac environment. You can e.g. still edit E-Mails, contacts, appointments, and tasks in the familiar Mac applications Mail, Address book, and iCal. Even if the Mac is off-line, you can continue working as usual. The changes will be automatically synchronized the next time you connect to the Open-Xchange Server.

Where to find download information, install instructions, documentation? The following information can be viewed on the Open-Xchange information portal OXpedia:

Quick Installation Guide Hosting Edition deployment tutorials Upsell functionality; upsell layer installation and configuration OX Permission Level Matrix Installation and configuration of Open-Xchange Microsoft Outlook® Uploader; OXtender for Business Mobility; Open-Xchange Client Updater; CalDAV and CardDAV; Open-Xchange Mobile Web App; OXtender for SyncML; OXtender for cPanel Installation requirements Documentation Additional documentation Whitepapers and many more... What's the difference between shared hosting and dedicated servers? Shared hosting requires full support of multi-tenant/domain capabilities. One instance of the application serves a large number of customers. Each customer can work in his own environment within this instance – completely separated from each other customer. A dedicated server offers a complete instance for a single customer by separating each instance using for example virtualization technologies. Dedicated servers are mostly used for larger companies. Dedicated server offerings of Open-Xchange Server are already in place. Please contact us to obtain further details and references.

Which license Open-Xchange is subject to? Open-Xchange Server is licensed under the General Public License for the server software or “serverpack” and the Creative Commons, Attribution, Noncommercial, ShareAlike or CC:by-nc-sa (“Creative Commons”) for the digital content and JAVA script code used by the browser or the “webpack”. Further information are available here.

What's the cost of the Open-Xchange product solutions and where to find additional FAQs? To get more information and download Open-Xchange Server Edition for evaluation, please fill out our contact form.

Further technical FAQ's are available herehttp://sdb.open-xchange.com/faq!