Product Drive FAQ

What is OX Drive?

OX Drive is the name for sync clients. Inside of OX App Suite the module "Drive" gives you a web view for all files and folders.

What are the requirements for OX Drive clients?

• OX Drive for Windows requires the latest Versions of Windows 7, Windows 8. There is no support of Mac OS X clients with emulators and Windows RT right now.
• OX Drive for Mac OS requires at OS X 10.8 (Mountain Lion) or Mac OS X 10.9 (Mavericks)
• OX Drive for iOS requires an Apple iPhone on iOS 6 / iOS 7 or an Apple iPad on iOS 6 / iOS 7
• OX Drive for Android requires a Smartphone on Android Jelly Bean (4.1 - 4.2) or Tablets on Android Jelly Bean (4.1 - 4.2)

How do I install OX Drive?

 Maybe we want to add *Video tutorials*!?
 
 Easy as eating cake. Get the latest installer for your operating system and follow the instructions of the wizard. Be prepared to enter the server URL and your credentials for the server. 
 
 

How do I share a file or folder?

This is currently only possible in the web UI of OX App Suite. In the windows client (if the shell extension is installed) you can right click on a file/folder and click "Open in OX AppSuite" which opens the web UI of OX App Suite for you. In the web UI of OX App Suite you have the option "Share folder" or "Share this file option" - both will create a unique link that can be sent out to any external user. 

Desktop

I installed OX Drive ... what's next?

On Windows you can easily enter the OX Drive folder by right clicking on the OX Drive tray icon and choosing "Open OX Drive folder". This opens the windows explorer. Maybe you see already some files and folders that are synchronized. You can now add/change remove files and folders normally.

I deleted a file, how to get it back?

If the version of OX App Suite supports versioning you can just open earlier version in the OX App Suite web UI. Click on a file and in the detailed view you can click on "Show version history" where you have the option to download earlier versions.


Some files are missing, where can I find them?
 
 Technically speaking, there are some cases when a file gets not synchronized immediately because it's still be modified. This is normally true for office documents. As soon as the document gets released it will be synchronized. But there are also some cases that the file is ignored  by OX Drive because of the filename, more concrete if it contains one or of the following reserved characters:

- < (less than), - > (greater than) - : (colon) - ” (double quote) - / (forward slash) - \ (backslash) - | (vertical bar or pipe) - ? (question mark) - * (asterisk) - Characters whose integer representations are in the range from 0 through 31 - The last character is a . (dot) or ' ' (space) - It's case-invariant name without an optional extension matches one of the reserved names CON, PRN, AUX, NUL, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, or LPT9 - It consists solely of whitespace characters

  In addition folders have some more reserved conditions:
  

- The last character of any subpath (i.e. the last part of the whole path or the part preceding the separator character /) is a . (dot) or ' ' (space) - It not equals the root path /, but ends with a / (forward slash) character - It contains two or more consecutive / (forward slash) characters

 Unfortunately there are more constraints: The maximum allowed length for some path segments, i.e. the parts between forward slashes (/) in directory and filenames, is restricted to 255 characters. Synchronizing a file or directory version that contains path segments longer than this limit leads to those versions being put into quarantine.