ProfServProjects

This page aims to give a detailed overview of customer-projects accompanied by the Open-Xchange professional services team: The different phases and decisions as well as the documents necessary to accompany this process are listed here. The following diagram gives a birds-eye view of the whole process:

Initialisation

What happens in this phase?

During this phase the product gets demoed and the doability of the project is checked. After this phase a detailed offer is made and the customer decides whether to start the project or not.

• Technical Demo (webcast or on-site)
  • presentation of the product including all features relevant to the customer
  • determine customer´s goals (replace webmail? operating parallel to MS Exchange?)
  • OX USPs: Fast even with many mails, drag-n-drop in the browser, syncing with many different clients, social, upsell
• Architecure Overview
  • Integration with customer systems instead of out-of-the-box (provisioning, mailsystem [none is included!], CPanel, PBA/POA, Plesk)
  • There are many ways to OX and its data. Broad range of supported devices and browsers
  • Java, no proprietary formats or protocols, Apache, MySQL

Resulting Documents

If there is a template available for this type of document it is linked via its title.

• Project Charter
• Formal Offer
• Basic SOW

Concept

Resulting Documents

If there is a template available for this type of document it is linked via its title.

• Customer Implementation Concept
• several SOWs (preferrably one per topic)

Implementation

Resulting Documents

If there is a template available for this type of document it is linked via its title.

• checked Requirements Checklist

Approval

Resulting Documents

If there is a template available for this type of document it is linked via its title.

• signed Requirements Checklist
• Test protocol