AppSuite:Version Support Commitment: Difference between revisions

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= Open-Xchange Version Support Commitment =
= OX App Suite Support Commitment =


== Open-Xchange Versions ==
'''Open-Xchange encourages administrators to regularly update to the latest available release. To ensure a stable and up to date environment please note the different versions supported.'''


Open-Xchange provides different level of versions. The releases versions are:
Open-Xchange encourages administrators to regularly update to the next generation - '''OX App Suite v8'''. To ensure a stable and up to date environment please note the different versions supported. An overview of the latest Major and Patch Releases can be found at https://documentation.open-xchange.com/appsuite/operation-guides/commitment.html


* New Generation: Provide new technologies
== OX App Suite v7 Versions ==
* Major Release: Provide functional enhancements including Bug Fixes, accumulate earlier Patch Releases's/ major releases
 
* Minor Release: Provide common bug fixes for all customers, accumulate previous Patch Release's
A detailed description of the different versions of Open-Xchange can be found in the Support Definitions document included in the contract.
* Patch Release: Provide fixes for severity level 1/2 tickets, for a specific Support Customer, small features, temporary until next Maintenance Release accumulative
 
* Public Patch Release: Provide fixes for severity level 1/2 tickets, for all Support Customer, small features, temporary until next Maintenance Release accumulative
* '''New Generation''': A new release that may contain major feature changes, new architecture or different technology.
* '''Major Release''': A major update of Open-Xchange's Product that will normally include all the changes provided by Minor Releases for the current version. They are cumulative so a customer has to install the latest Major Release to benefit from all changes that are available for this Open-Xchange Product. Major Releases also provide functional enhancements. A Licensee is therefor encouraged to install all Major Releases as soon as feasible.
* '''Minor Release''': A change of Open-Xchange's Product that is released on an as needed basis, containing minor feature enhancements as well as solutions for known problems. Minor Releases go through quality assurance testing and APIs are not changed.
* '''Patch Release''': A change to Open-Xchange's Product, to temporarily fix a Problem. “Patch Releases” are one-offs, special one-time builds not fully regression tested and/or recertified. The software change will be applied to the next formal Minor- or Major Release of the Software. Patch Releases are cumulative in nature, thus every new Patch Release will contain all former software changes released earlier as Patch Releases for the relevant Minor- or Major Release.
** '''Private Patch Release''': A Private Patch Release is a Patch Release that is built for a specific customer only.
** '''Public Patch Release''': A Public Patch Release is a Patch Release which is delivered to all customers.


== Support Commitment ==
== Support Commitment ==


=== Major Release ===
=== Major Releases ===
A Major Release cycle will be supported '''6 Month after first customer shipment''' after the '''next shipped Major Release'''
A Major Release cycle will be supported 12 Months after First Customer Shipment (FCS) of the following Major Release


=== Minor Release ===
=== Minor Releases ===
Always the latest available Minor Release of a Major Release cycle will be official supported. To provide the possibility for a planned updates, Open-Xchange will support maximal the 2 last released Minor Release of a Major Release family (e.g. 7.0.1 and 7.0.2). The older one of the supported minor release will be supported maximal 4 Weeks after release of the latest one.
Within a Major Release cycle support is always available for the most recent Minor Release. To provide sufficient time for the update, Open-Xchange will support the two most recent Minor Release for 3 months in parallel after the First Customer Shipment (FCS) of the most recent Minor Release.


=== Patch Releases ===
=== Patch Releases ===
At the Minor Release cycles, the latest Patch Release will be supported.
Patches are cumulative which means each Patch Release also contains all fixes from the earlier Patch Releases within a Minor Release cycle. Therefore always the latest Patch Release (public or private) will be supported.  


== General Time Bar for Open-Xchange Releases ==
== Time Bar Example ==


[[File:support_committment_overview.png|800px]]
[[File:Support_Committment_Overview_OX.png|900px]]


== Open-Xchange Releases Support Commitment ==
== OX App Suite v7 Releases Support Commitment ==


{| border="1" cellpadding="3" cellspacing="0"
{| border="1" cellpadding="3" cellspacing="0"
!align="left" |Release
!align="left" |Release
!align="left" |FCS
!align="left" |First Customer Shipment (FCS)
!align="left" |Supported Commitment
!align="left" |Supported Commitment
|-
|-
|v6.22
|v7.8.1 / 6.22.11
|2012-1010
|2016-03-31
|<span style="color:#006400"> Discontinued Support </span>
|<span style="color:#FF0000"> Discontinued Support (since 2016-08-10)</span>
|-
|v7.8.2 / 6.22.12
|2016-07-13
|<span style="color:#FF0000"> Discontinued Support (since 2016-12-28)</span>
|-
|-
|v6.22.1
|v7.8.3 / 6.22.13
|2012-11-14
|2016-11-30
|Discontinued Support
|<span style="color:#FF0000"> Discontinued Support (since 2017-06-20)</span>
|-
|-
|v7.0
|v7.8.4 / 6.22.13
|2012-12-18
|2017-05-23
|Discontinued Support
|<span style="color:#FF0000"> Discontinued Support (since 2019-07-04)</span><br><span style="color:#FF0000"> Discontinued Limited Support Commitment since 2020-06-30<sup>1</sup></span>
|-
|-
|v7.0.1
|v7.10.0 / 6.22.13
|2013-02-20
|2018-07-04
|Discontinued Support
|<span style="color:#FF0000"> Discontinued Support (since 2019-03-01)</span>
|-
|-
|v6.22.2 / v7.0.2
|v7.10.1 / 6.22.13
|2013-03-12
|2018-11-29
|Support Commitment v6.22.2: Launch v6.22.3 <br> v7.0.2: Discontinued Support
|<span style="color:#FF0000"> Discontinued Support (since 2019-08-15)</span><br><span style="color:#FF0000"> Discontinued Limited Support Commitment since 2020-06-30<sup>1</sup></span>
|-
|-
|v7.2
|v7.10.2
|2013-04-11
|2019-05-15
|Discontinued Support
|<span style="color:#FF0000"> Discontinued Support (since 2020-06-30)</span>
|-
|-
|v7.2.1
|v7.10.3
|2013-05-27
|2019-12-04
|Support Commitment: 2013-10-11
|<span style="color:#FF0000"> Discontinued Support (since 2020-11-05)</span><br><span style="color:#FF0000"> Discontinued Limited Support Commitment since 2021-03-31<sup>1</sup></span>
|-
|v7.10.4
|2020-08-05
|<span style="color:#FF0000"> Discontinued Support (since 2021-05-10)</span><br><span style="color:#FF0000"> Discontinued Limited Support Commitment since 2021-08-31<sup>1</sup></span>
|-
|v7.10.5
|2021-02-10
|<span style="color:#FF0000"> Discontinued Support (since 2022-03-09)</span><br><span style="color:#FF0000">Discontinued Limited Support Commitment since 2022-09-09<sup>1</sup></span>
|-
|v7.10.6
|2021-12-09
|<span style="color:#008800"> Support Commitment (Long-Term Support (LTS))</span>
|-
|-
|}
|}
<sup>1</sup> Limited support: This includes bug fixes for Severity 1+2 and Security Fixes. No feature updates will be provided nor back-ports of issues fixed in new releases.

Latest revision as of 08:20, 20 December 2023

OX App Suite Support Commitment

Open-Xchange encourages administrators to regularly update to the latest available release. To ensure a stable and up to date environment please note the different versions supported.

Open-Xchange encourages administrators to regularly update to the next generation - OX App Suite v8. To ensure a stable and up to date environment please note the different versions supported. An overview of the latest Major and Patch Releases can be found at https://documentation.open-xchange.com/appsuite/operation-guides/commitment.html

OX App Suite v7 Versions

A detailed description of the different versions of Open-Xchange can be found in the Support Definitions document included in the contract.

  • New Generation: A new release that may contain major feature changes, new architecture or different technology.
  • Major Release: A major update of Open-Xchange's Product that will normally include all the changes provided by Minor Releases for the current version. They are cumulative so a customer has to install the latest Major Release to benefit from all changes that are available for this Open-Xchange Product. Major Releases also provide functional enhancements. A Licensee is therefor encouraged to install all Major Releases as soon as feasible.
  • Minor Release: A change of Open-Xchange's Product that is released on an as needed basis, containing minor feature enhancements as well as solutions for known problems. Minor Releases go through quality assurance testing and APIs are not changed.
  • Patch Release: A change to Open-Xchange's Product, to temporarily fix a Problem. “Patch Releases” are one-offs, special one-time builds not fully regression tested and/or recertified. The software change will be applied to the next formal Minor- or Major Release of the Software. Patch Releases are cumulative in nature, thus every new Patch Release will contain all former software changes released earlier as Patch Releases for the relevant Minor- or Major Release.
    • Private Patch Release: A Private Patch Release is a Patch Release that is built for a specific customer only.
    • Public Patch Release: A Public Patch Release is a Patch Release which is delivered to all customers.

Support Commitment

Major Releases

A Major Release cycle will be supported 12 Months after First Customer Shipment (FCS) of the following Major Release

Minor Releases

Within a Major Release cycle support is always available for the most recent Minor Release. To provide sufficient time for the update, Open-Xchange will support the two most recent Minor Release for 3 months in parallel after the First Customer Shipment (FCS) of the most recent Minor Release.

Patch Releases

Patches are cumulative which means each Patch Release also contains all fixes from the earlier Patch Releases within a Minor Release cycle. Therefore always the latest Patch Release (public or private) will be supported.

Time Bar Example

Support Committment Overview OX.png

OX App Suite v7 Releases Support Commitment

Release First Customer Shipment (FCS) Supported Commitment
v7.8.1 / 6.22.11 2016-03-31 Discontinued Support (since 2016-08-10)
v7.8.2 / 6.22.12 2016-07-13 Discontinued Support (since 2016-12-28)
v7.8.3 / 6.22.13 2016-11-30 Discontinued Support (since 2017-06-20)
v7.8.4 / 6.22.13 2017-05-23 Discontinued Support (since 2019-07-04)
Discontinued Limited Support Commitment since 2020-06-301
v7.10.0 / 6.22.13 2018-07-04 Discontinued Support (since 2019-03-01)
v7.10.1 / 6.22.13 2018-11-29 Discontinued Support (since 2019-08-15)
Discontinued Limited Support Commitment since 2020-06-301
v7.10.2 2019-05-15 Discontinued Support (since 2020-06-30)
v7.10.3 2019-12-04 Discontinued Support (since 2020-11-05)
Discontinued Limited Support Commitment since 2021-03-311
v7.10.4 2020-08-05 Discontinued Support (since 2021-05-10)
Discontinued Limited Support Commitment since 2021-08-311
v7.10.5 2021-02-10 Discontinued Support (since 2022-03-09)
Discontinued Limited Support Commitment since 2022-09-091
v7.10.6 2021-12-09 Support Commitment (Long-Term Support (LTS))

1 Limited support: This includes bug fixes for Severity 1+2 and Security Fixes. No feature updates will be provided nor back-ports of issues fixed in new releases.

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