TicketSystemCustomerGuide

Accessing Your Support Tickets via the Zammad System

Customers with a valid support license have access to all their support tickets through the Open-Xchange ticket system, powered by Zammad.

For customers accessing Zammad for the first time, please click on Forgot password to request a new password. You will have access to Zammad as soon as you have set up your new password.

The Zammad ticket system offers a more modern, intuitive interface and improved performance compared to the OTRS system. With Zammad, you benefit from:

• Faster and more responsive UIfor smoother navigation
• Real-time updatesand live ticket activity tracking
• Improved search and filtering optionsfor easier access to your tickets
• Enhanced integrationwith email and other communication channels
• User-friendly designfor a better overall experience
• Multilingual user interfaceto support users in their preferred language

This system supports and enhances communication between you and Open-Xchange, offering a more transparent and efficient way to manage your support inquiries. This is designed to complement, rather than replace, direct email communication.

The integrated Wiki and user guide are available directly within the Zammad interface to help you get started and make the most of the system.

> Zammad Login and Getting Started (valid support license) > Zammad Knowledge Base (valid support license)