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| '''Q: What are the benefits for SaaS Providers like ISPs, Telcos, Hosters?'''<br>
| | =Open-Xchange FAQ for Webmail4Free= |
| A: All companies offering email and hosting services can significantly enhance their offering by a modern and intuitive webmail that attracts existing and new customers. On top of that, new modules and products can be introduced to generate new revenues.
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| '''Q: Why does Open-Xchange offer their webmail platform for free?'''<br> | | '''Q: Who does the OX Webmail4Free program target?'''<br> |
| A: We want to help our customers and partners to go through these difficult times by retaining their customers and securing revenues. With a free webmail platform we believe our partners also get an excellent up-sell platform for additional products like mobility support and groupware. | | A: The Open-Xchange Webmail4Free program targets all companies providing Internet services to their client, for example ISPs, Hosting companies, Mobile Carriers and other telecommunications companies but also academic and non-profit organizations. With the program these companies can easily enter the attractive SaaS market and can offer new, interesting services to their clients and customers. |
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| '''Q: How can I participate in the program?'''<br> | | '''Q: Why is now the best time to offer OX Webmail4Free?'''<br> |
| A: Please check out the program at our website (www.). There you can find a lot of information and also sign-up forms and contact information. After you have signed up for the program, we will conduct a 10-min telephone interview to discuss all relevant details. | | A: No doubt, economic times are difficult at the moment. That is why we set the barrier to introduce new hosting services in the market very low. With a webmail for free offering we help our partners to renew their webmail and to attract new and existing customers. This newly strengthened customer relationship can be leveraged to offer new services on top of the webmail – integrated and easy to provision. |
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| '''Q: How fast can I get the Webmail4Free platform?'''<br> | | '''Q: What are the benefits for SaaS Providers like ISPs, Telcos, Hosters?''' |
| A: That depends a bit on your IT infrastructure, however, the implementation efforts are usually low and the webmail platform can be up and running in just a few weeks. | | A: ISPs, Telcos, Hosters can significantly enhance their offering with a modern and intuitive webmail that attracts existing and new customers. On top of that, new modules and services like Groupware and Mobile PIM can be introduced. With these new services you can increase your customer retention, win new customers and increase your revenue per customer. All that will lead to additional stability for your business. |
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| '''Q: What is included in the Webmail4Free offering?'''<br> | | '''Q: What are the benefits for academic and non-profit organizations?''' |
| A: The Webmail4Free offering includes maintenance, professional services and marketing support free of charge, depending on the size of your existing customer base: | | A: Universities and other academic organizations as well as non-profit organizations often lack the financial resources to offer a first call webmail. With the Webmail4Free initiative Open-Xchange provides their modern, AJAX-based webmail for free. With the same installation and for a small price, the academic or non-profit organization can offer additional groupware functionality to a selected number of users. The groupware functionality is optional and is not required to be able to use the webmail for free. |
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| <table border="2" rules="all" align="left">
| | '''Q: Why does Open-Xchange offer their webmail platform for free?''' |
| <tr>
| | A: We want to help our customers and partners to go through these difficult times by retaining their customers and securing revenues. With a free webmail platform we believe our partners also get an excellent up-sell platform for additional products like mobility support and groupware. |
| <th align="left">Existing customer base</th>
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| <th align="left">Maintenance</th>
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| <th align="left">Professional Services</th>
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| <th align="left">Marketing Support</th>
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| </tr>
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| <tr>
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| <td>>100.000 Email accounts:</td>
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| <td>All Updates and Upgrades </td>
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| <td>2 man-day’s consulting, installation and configuration of the OX Platform</td>
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| <td>Listing as partner on the OX Website and joined press announcement</td>
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| </tr>
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| <tr>
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| <td>>10.000 Email accounts:</td>
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| <td>All Updates and Upgrades </td>
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| <td>1 man-day’s consulting, installation and configuration of the OX Platform</td>
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| <td>Listing as partner on the OX Website</td>
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| </tr>
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| <tr>
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| <td><10.000 Email accounts:</td>
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| <td>All Updates and Upgrades </td>
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| <td>0,5 man-day’s consulting, installation and configuration of the OX Platform</td>
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| <td>Listing as partner on the OX Website</td>
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| </tr>
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| </table>
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| '''Q: What are the requirements to participate in the Webmail4Free program?'''<br> | | '''Q: How fast can I get the OX Webmail4Free platform?''' |
| A: The only requirement is to commit to market a certain number of seats for our additional modules on top of the free webmail. We also ask our partners to commit to a 3 year agreement if you have more than 10.000 Email Accounts and 1 year if you have less than 10.000 Email Accounts respectively. In order to provide efficient support to our partners, we also require a Standard Webmail4Free Support Agreement. | | A: That depends a bit on your IT infrastructure, however, the implementation efforts are usually low and the webmail platform can be up and running in just a few weeks. |
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| '''Q: I’m a large SaaS Provider with more than 100.000 Email accounts. What are the requirements for me to participate in the Webmail4Free program'''<br>
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| A: Large SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 9 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows:
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| 1st year: 1% of the existing customer base<br>
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| 2nd year: 2,5% of the existing customer base<br>
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| 3rd year: 4% of the existing customer base<br>
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| Large SaaS Providers are also required to order a Premium Support Contract (24/7) in addition to the Standard Support when launching the Premium Groupware and OX Mobility modules.
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| '''Q: I’m a medium-sized SaaS Provider with more than 10.000 but less than 100.000 Email accounts. What are the requirements for me to participate in the Webmail4Free'''<br>
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| A: Medium-sized SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 6 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows:
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| 1st year: 1% of the existing customer base<br>
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| 2nd year: 2,5% of the existing customer base<br>
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| 3rd year: 4% of the existing customer base<br>
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| Medium-sized SaaS Providers are also required to order a Premium Support Contract (24/7) in addition to the Standard Support when launching the Premium Groupware and OX Mobility modules.
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| '''Q: I’m a small SaaS Provider with less than 10.000 Email accounts. What are the requirements for me to participate in the Webmail4Free program'''<br>
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| A: Small SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 12 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows:
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| First 6 months: Premium Groupware seats worth 2.000 EUR<br>
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| Following 6 months: Premium Groupware seats worth 4.000 EUR<br>
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| Small SaaS Providers are also required to order an additional Standard Support Contract when launching the Premium Groupware and OX Mobility modules.
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| '''Q: Do the requirements depend on the number of my customers?'''<br>
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| A: Yes, there are various partner levels with different requirements, mainly in regard to the up-sell commitment.
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| '''Q: What are the payment terms for the up-sell commitments?'''<br>
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| A: All fees relate to the up-sell commitments are to be quarterly pre-paid.
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| '''Q: What are the prices for the additional Open-Xchange modules?'''<br>
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| A: The prices include a volume discount and are as follows:
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| <table border="2" rules="all" align="left">
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| <tr>
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| <th align="left"> </th>
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| <th align="left">Groupware</th>
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| <th align="left">Mobility Support</th>
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| <th align="left"> </th>
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| </tr>
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| <tr>
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| <td>>100.000 Email accounts:</td>
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| <td>1.55 EUR/USD* per seat per month**</td>
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| <td>0.55 EUR/USD* per seat per month</td>
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| <td>* Americas and APAC to pay in USD, Western and Eastern Europe to pay in EUR<br>
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| '** or RevShare model (65% SaaS Provider/35% Open-Xchange)</td>
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| </tr>
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| <tr>
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| <td>>10.000 Email accounts:</td>
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| <td>1.60 EUR/USD* per seat per month</td>
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| <td>0.65 EUR/USD* per seat per month</td>
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| <td>* Americas and APAC to pay in USD, Western and Eastern Europe to pay in EUR</td>
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| </tr>
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| <tr>
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| <td><10.000 Email accounts:</td>
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| <td>1.65 EUR/USD* per seat per month</td>
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| <td>0.75 EUR/USD* per seat per month</td>
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| <td>* Americas and APAC to pay in USD, Western and Eastern Europe to pay in EUR</td>
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| </tr>
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| </table>
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| '''Q: Is Support included in the prices per seat?'''<br>
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| A: Support is partly included in the seat prices. If you have more than 100.000 Email accounts, all Updates and Upgrades are included. Helpdesk Support needs to be ordered separately. If you have less than 100.000 Email Accounts you can order the Standard Webmail4Free Support Contract for 10.000 EUR.
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| '''Q: What are the costs for the Open-Xchange Support?'''<br>
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| A: The prices vary by the Support Level and by the number of supported seats/Email accounts:
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| Standard W4F Support:<br>
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| >100.000 Email accounts: 10.000 EUR per year<br>
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| >10.000 Email accounts: 6.000 EUR per year<br>
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| <10.000 Email accounts: 2.000 EUR per year<br>
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| Premium Support (24/7):
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| >100.000 Email accounts: 35.000 EUR per year<br>
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| >10.000 Email accounts: 25.000 EUR per year<br>
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| <10.000 Email accounts: 17.000 EUR per year<br>
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| '''Q: What does the Support include?'''<br>
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| A: In the Open-Xchange Support is helpdesk included as well as all updates and upgrades during the support period. The Premium Support is limited to 200.000 Email Accounts. The Standard Webmail4Free Support is limited to 10.000 Email Accounts.
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| '''Q: What are the prices for additional professional services?'''<br>
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| A: Additional services can be ordered for 1.000 EUR per man-day. A 2 day workshop can be ordered for 2.500 EUR.
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| '''Q: Is the Webmail4Free program offered only for a limited time?'''<br>
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| A: ICurrently there are no plans to offer the program only for a limited time. If successful, we plan to offer it through all 2009.
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Open-Xchange FAQ for Webmail4Free
Q: Who does the OX Webmail4Free program target?
A: The Open-Xchange Webmail4Free program targets all companies providing Internet services to their client, for example ISPs, Hosting companies, Mobile Carriers and other telecommunications companies but also academic and non-profit organizations. With the program these companies can easily enter the attractive SaaS market and can offer new, interesting services to their clients and customers.
Q: Why is now the best time to offer OX Webmail4Free?
A: No doubt, economic times are difficult at the moment. That is why we set the barrier to introduce new hosting services in the market very low. With a webmail for free offering we help our partners to renew their webmail and to attract new and existing customers. This newly strengthened customer relationship can be leveraged to offer new services on top of the webmail – integrated and easy to provision.
Q: What are the benefits for SaaS Providers like ISPs, Telcos, Hosters?
A: ISPs, Telcos, Hosters can significantly enhance their offering with a modern and intuitive webmail that attracts existing and new customers. On top of that, new modules and services like Groupware and Mobile PIM can be introduced. With these new services you can increase your customer retention, win new customers and increase your revenue per customer. All that will lead to additional stability for your business.
Q: What are the benefits for academic and non-profit organizations?
A: Universities and other academic organizations as well as non-profit organizations often lack the financial resources to offer a first call webmail. With the Webmail4Free initiative Open-Xchange provides their modern, AJAX-based webmail for free. With the same installation and for a small price, the academic or non-profit organization can offer additional groupware functionality to a selected number of users. The groupware functionality is optional and is not required to be able to use the webmail for free.
Q: Why does Open-Xchange offer their webmail platform for free?
A: We want to help our customers and partners to go through these difficult times by retaining their customers and securing revenues. With a free webmail platform we believe our partners also get an excellent up-sell platform for additional products like mobility support and groupware.
Q: How fast can I get the OX Webmail4Free platform?
A: That depends a bit on your IT infrastructure, however, the implementation efforts are usually low and the webmail platform can be up and running in just a few weeks.