AppSuite:Version Support Commitment

Open-Xchange Version Support Commitment

Open-Xchange Versions

A detailed description of the version levels of Open-Xchange can be found in the Support Definitions document included in the contract.

• New Generation: Means a new release that contains major feature changes, potentially new architecture or different technology.
• Major Release: Shall mean a major update of Open-Xchange's Product that will normally include all the changes provided by Minor Releases for the current version. They are cumulative so a customer has to install the latest Major Release to benefit from all changes that are available for this Open-Xchange Product. Major Releases also provide functional enhancements. Licensee therefor is encouraged to install all Major Releases as soon as feasible.
• Minor Release: Shall mean a change of Open-Xchange's Product that is released on an as needed basis, containing minor feature enhancements as well as solutions for known Problems. Minor Releases go through quality assurance testing and do not change APIs.
• Patch Release: Shall mean a change of Open-Xchange's Product, to temporarily fix a Problem. “Patch Releases” are one-offs, special one-time builds not fully regression tested and/or recertified. The software change will be applied to the next formal Minor- or Major Release of the Software. Patch Releases are cumulative in nature thus every new Patch Release will contain all former software changes released earlier as Patch Releases for the relevant Minor- or Major Release.
  • Private Patch Release: A Private Patch Release is a Patch Release that is built for a dedicated customer only.
  • Public Patch Release: A Public Patch Release is a Patch Release, which is delivered to all customers.

Support Commitment

Major Releases

A Major Release cycle will be supported 6 Months after release (FCS) of the following Major Release

Minor Releases

Within a Major Release cycle support is always available to the most recent Minor Release. To provide sufficient time for the update, Open-Xchange will support two most recent Minor Release (e.g. 7.0.1 and 7.0.2) for four weeks in parallel after release (FCS) of the most recent Minor Release.

Patch Releases

Patches are cumulative which means each Patch Release also contains all fixes from the earlier Patch Releases within a Minor Release cycle. Therefore always the latest Patch Release (public or private) will be supported.

Time Bar Example

Open-Xchange Releases Support Commitment

Release	FCS	Supported Commitment
v6.22	2012-1010	Discontinued Support
v6.22.1	2012-11-14	Discontinued Support
v7.0	2012-12-18	Discontinued Support
v7.0.1	2013-02-20	Discontinued Support
v6.22.2 / v7.0.2	2013-03-12	Support Commitment v6.22.2: Launch v6.22.3 v7.0.2: Discontinued Support
v7.2	2013-04-11	Discontinued Support
v7.2.1	2013-05-27	Support Commitment: 2013-10-11