EvaluationBestPractice

This article outlines the best practice process to evaluate the OX product efficiently. We recommend to follow these steps to achieve the best possible evaluation experience in a reasonable timeframe.

The diagram shows the different steps to be taken, the color coding shows the responsibility for each step.

Preparation / Questionnaire

To support the initial assessment of the environment and the requirements, it is recommended to use the following questionnaire as a guideline.

This questionnaire helps Open-Xchange to initially understand the requirements and the environment in which the product will be used from a business standpoint as well as from a technical view.

This understanding is necessary to prepare the initial webcasts efficiently and to provide the necessary specialized know-how, as well as to find the recommended solution and architecture.

(insert link to questionnaire here)

Initial Webcast

An initial webcast will be held with a combination of product focusing people as well as technical people.

Goal of the webcast is to deliver a basic understanding of the products capabilities and the basic technical understanding. It is important, that all stakeholders in the process have a common knowledge of the product before each group of specialists dives deeper into the

The basic agenda of the webcast is as follows and will be adapted following the results from the questionnaire:

• Product positioning
• architecture overview
• documentation overview
• ProofOfConcept (POC) planning
  • Goal: single-server OX-installation in existing target-environment

POC Installation

connected to existing mail-accounts and administered manually (insert Link to article describing POC Requirements / Deliverables) 1. installed by customer

• link to install-documentation
• review-webcast

2. installed by OX

• requirements
• (remote) installation
• handover-webcast

Feedback Webcast

(approx. 4 weeks later)